Homestead.com says that they are dedicated to helping all small business owners “establish their presence on the Web” without having to personally master programming or design.
How Does It Work?
According to their website, Homestead.com has new clients fill out a paperwork which explains their Goals for their website or ecommerce store. A five page website will then be developed with the goal of converting your visitors and using optimized content in order to get your site ranked initially.
Clients then review the site design and provide feedback before the website is officially published. You will then be taught how to use their tools in order to maintain the website or to update it whenever you choose.
Perhaps the biggest difference between Homestead.com and other website builders is that they claim their websites are expertly designed by an actual design professional, who will actually manage your project from beginning to end.
This company currently offers three different pricing and service packages, all of which offer different features ranging from those that are included in every package, like free SiteBuilder software, live support, over a million royalty free images, and website statistic tracking to services that are only included in their more expensive packages, like personalized domain names, website email addresses, web listings, and more.
The costs of their packages start at $5.99 for their Starter package, which includes up to 5 pages and up to 5 gigabytes of bandwidth, while their Business package costs $20.99 and includes up to 100 pages and 100 gigabytes of bandwidth. The most expensive package is their Business Plus package, with unlimited pages, unlimited sites, and 500 gigabytes of bandwidth, and is priced at $60.99 per month.
All packages are available with a 30 day free trial period which begins as soon as you finish the registration process. Once your 30 day free trial is over, you will be immediately billed for the Starter package, unless you choose to upgrade your package.
And though it is not listed as one of their three available packages, the website does say that they offer a Full Service package for $149.99 per month, which will include site designed tailored for search engines and including ongoing search engine optimization.
Since this website provides both a 30 day free trial and offers most of their services on a month-to-month basis, it is likely that customers only have the option of cancelling their services, and not of receiving refunds for those services.
If you purchased or are considering purchasing a product or service from this company that has a one-time fee, you may want to talk to the Customer Service team in advance to see what kind of recourse is available to you if you are unhappy with what you receive.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone at 888-412-9962.
The reviews available for this site are pretty consistent, whether they come from current or former users of the website builder or if they come from third party independent publications. Unfortunately, these reviews are generally very negative.
Most customers say that at one time, Homestead.com was a good company for both customer service and website design at one point, but since they were sold and moved over into new ownership, both of these aspects have severely suffered in quality.
There were many reports of long waiting times for support, and when they were able to get through, customers reported dealing with outsourced customer service in foreign countries, which they felt was frustrating.
Online tech publications generally reported that many of this company’s services were priced at more expensive than their competitors, even though the features they offered were often not as advanced as they could or should be.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Homestead.com reviews below.