Care.com/homepay is the online home of HomePay, a company created by BreedLove and partnered with home care industry leader Care.com that describes themselves as the “Nanny Tax experts.”
How Does It Work?
According to their website, the couple that created this company did so after they hired their own nanny and discovered how difficult it was to handle all the forms, deadlines, and legal nuances that were necessary in order to take care of themselves and their nanny.
When they looked for a firm that had the experience to manage the necessary payroll management, tax filing, and employment law, they couldn’t find what they needed, so they decided to build it themselves.
Since they established their company, the website says that they have served “almost tens of thousands of families in all 50 states, processed billions of dollars in household payroll, and become the go-to experts in this highly-specialized, exceedingly-nuanced segment of tax and labor law.”
The website insists that they have gotten so well known for their services, that CPAs, financial managers, trust managers, and others have begun referring clients to them for all their homecare worker questions and advice.
Since this company provides a wide scope of financial services, there are different fees depending on what services you choose to take advantage of. First, all customers will have to pay a one-time registration fee of $100. After that, you can choose to pay for a full comprehensive set of services at $200 per quarter, or $800 per year, or you can choose to upgrade certain services at additional cost to you, but also at additional convenience. A full list of services and their costs are clearly published on their website.
This company doesn’t provide a traditional Refund Policy, instead saying that because they handle all the payroll, tax, and paperwork issues for their customers they can feel confident that everything will be handled, and handled on time, so you never need to worry about penalties or late fees. Unfortunately, they don’t explain what guarantees they have in place for customers on the small chance they do experience one of these inconveniences, so it’s not much of a “guarantee.”
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 888-273-3356 or by email at [email protected]
Unfortunately there are very few reviews available for this company from their customers at this time, making it difficult for prospective customers to determine whether or not this service is right for them.
There are many websites, blogs, and publications which have written positive reviews about this company, but most of these reviews are just about how difficult it is to truly handle all the paperwork of maintaining a full or part time nanny and how a service like this can be very important.
Customers who are concerned should speak to one of their representatives about what kinds of guarantees they have in place, on the off chance something is done incorrectly or not on time.
Competitors and Alternatives?
As mentioned above, this company claims to be the only one available that specializes in these types of financial services, though customers may be able to find a local CPA or financial company that has experience in this area.
If you have experience with this company or their products, please leave your HomePay reviews below.