HobbyTron.com is an online retailer which promises their customers access to a wide variety of hobby and recreational items, saying that their website is the place “where awesome happens.”
How Does It Work?
Like any other online retailer, customers are welcome to go to their website and search for specific items they are interested in using their search feature, or customers can go through their inventory by category, including Airsoft Guns, Remote Control Helicopters, Remote Control Drones, Remote Control Vehicles, Toys, and Deals.
Customers are able to then filter their results by brand, type, and price to better find the specific item they want.
With such a wide range of products to choose from, there is really no way to quote a single price range or a static price range. It will change depending on the types of products you are looking for, as well as whether or not a sale or promotion is taking place at the time you are shopping.
However, this website does provide a Best Price Policy, which states that they will meet or beat any verified advertised price of in-stock items (meaning they are in-stock at both HobbyTron.com and the competing website) in order to make sure they are the retailer that gives you the lowest price at the highest quality.
Because this company does sell such a wide variety of items, some products will have special or limited Refund or Return Policies. However, they do also offer a general Refund Policy that customers can follow.
Unopened items can be returned within the first 30 days of purchase as long as they are new, unopened, and unused, though there will be a 20% restocking fee charged on any item returned for a refund instead of an exchange.
Items which have been opened and found to be defective can be returned in order to be repaired, replaced, or returned for an in-store credit to be used at a future date.
All returns of any kind must be submitted in advance to their Customer Service team by using their RMA form, which can be found on their website, but customers should know upfront that they cannot return any Magic items, Transmitter Kits, Robot Kits, Airsoft BBs or Nitro Fuel.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 818-675-9000, through their website’s Live Chat feature when available, or by submitting them directly to their website through their Contact Us link.
This company does have some fairly serious and common complaints that should be considered by new or potential customers.
What seems like the most troublesome and common complaint is the issue with their Return and Refund Policies. Since any item which has been opened and taken out of the box becomes automatically ineligible for refund, many customers who have purchased defective and damaged items have been very unhappy with what they feel is a lack of Customer Service.
The other issue is with their RMA form, which customers are supposed to fill out and submit to their website before returning any item. The Customer Service team is then supposed to contact customers by email and explain the appropriate return instructions. But many customers say that they never received any instructions, and were unable to get in contact with Customer Service at all before the 30 day window was past, and then the company refused to help them at all.
Competitors and Alternatives?
Since this company sells a very specific type of product, if you aren’t finding what you need at this website or are hoping to look someplace else, it will be important to consider what kind of products and goods you are looking for and then searching for another retailer that specializes in that area.
If you have experience with this company or their products, please leave your HobbyTron.com reviews below.