Helgray Watches Reviews
About Helgray Watches
Helgray Watches, found online at Helgray.com, claims that they are setting a new standard for watches, and that their customers can “say goodbye to impractical and expensive old watches.”
How Does It Work?
According to their website, Helgray Watches were create with the belief that classic style should not have to restricted to expensive, impractical watches the way it had been for centuries.
To prove this, they originally established their new company and new approach through a crowdfunding platform, so they knew they had consumer support before they even began. Since they have left the crowdfunding platform, they continue to sell their products directly to consumers, with no traditional retail markups.
Their website says that their watches have been inspired by vintage timepieces and are powered by the best Swiss and Japan movements. They promise their customers that their watches will be “affordable, accurate, and virtually maintenance-free.”
Interested customers are welcome to go to their website and look through their inventory by their individual collections, including Le Mans, Pioneer, Hornet, Silverstone, TCD-01, and more.
This company sells such a variety of products that there is no way to quote a static price range for the products that customers will find here, especially when you take into consideration sales and promotions which may take place over the year, or the addition of new products throughout the year. That being said, it seems as though Helgray Watches range in cost from $229 up to $299 at this time.
This company does say that they provide their customers with a Refund Policy if they are not 100% satisfied with the product they purchase from their website, as long as customers return their product within 30 days of the date of delivery.
In order to initiate a refund, customers will need to contact their Customer Service team to receive a return authorization before you ship the product back to them, and returns will only be accepted if they are in original, never-used, undamaged condition. They will not accept used items for return.
All items must be returned in their original packaging, and the customer is responsible for all costs in shipping their product back to the company, and the cost of original shipping will be deducted from your refund as well. They also ask that their customers ship back this product using a tracked and insured shipping method.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]
This company does appear to have generally positive reviews, especially from people who support mechanical watches that don’t rely on batteries to keep time, but customers will always want to search for reviews for the specific watch they are considering purchasing, as this will provide the most accurate and relevant reviews.
Competitors and Alternatives?
Certainly there are many different brands and types of watches available for customers who are looking for alternatives to this company and their products, as quality watches are available at many different price points these days.
If you have any experience with this company or their products, please leave your Helgray Watches reviews below.
6 ‘Helgray Watches’ Reviews
I bought a watch from Helgray.com 9 months ago, and it is by far the worst experience I ever had with an online shop. The customer service is utterly rotten! They never, never, never respond to any email! Even direct messages on Facebook are ignored. Avoid this "company" at all costs!
Do your research before you buy from them, google for "helgray customer service" and you will find heaps of horror stories. And don't trust the 5-star rated reviews on Trustpilot, they are all fabricated, and only review the products, not the service.
Don't get blinded by their "good looking" watches. The quality control is poor. The product I received had a flaw, the hands were stuck, which could have easily been spotted when they had done a quick check before shipping. I have been sending them more than 40 emails... to no avail. They never respond. I have never been so pissed off with a company. I can't believe they still exist with such a horrific customer service.
I wish there were zero stars. These dirt bags are total scammers. 250 US gone. Same problems as the others. I hope pricks get what they deserve. Stay away from these rotten cowards.
Helgray is based in Quebec and uses this to their advantage if there is any problem with your order. They are happy to take your money but customer service is nonexistent if there is a problem. The worst part? Being based outside the US, all they have to do is ignore your emails and phone calls. No way to have justice done.
Bought a LeMans watch. It was ok, nothing special, so decided to take advantage of their 30 day return policy. They insist you get a return authorization number first. Here's the problem. 3 weeks and about 10 attempts later, I've heard nothing back! And yet when I bought up the issue on their instagram account, I was blocked within 30 seconds. I am currently disputing the charge with my credit card company. Be warned, if you buy a watch from these guys, 1 you'll probably be disappointed, and 2 you'll be stuck with it. A total scam!!!!!
I ordered a GMT2 watch from Helgray two months ago, spend a couple of hundred dollars on it, but what I got feels like a two dollar watch you get from a fun fair.
I suspect they don't do any quality checks before they ship their products. My watch had few major flaws: the hour and minute arms are slightly bent and tangled up, which means that the time shown is random, and setting the correct time simply impossible.
I have contacted support several times, but never ever got a reply from them, only an automated response that an support ticket has been opened. I want to return the faulty product and get my money back, but they are not responding. The refund policy they advertise on their website is a sham, it's technically non-existent.
I feel I have fallen victim to a scam. They let you pay the full amount, then deliver a faulty, cheap and rubbish product, and subsequently don't respond to any messages. I am normally supportive to these crowd-funded start-ups, but their scheme has definitely put a dent in trusting such initiatives.
My advice, don't trust this company, don't buy from them! Helgray is a scam, the owners are fraudsters, they should be prosecuted.
After first responding to a couple of emails about the fact that the second hand quit working on a brand new watch... they quit responding to my emails. I was trying to get info about how to return it for repair or replacement and they quit answering my emails.
I sent 10 or so emails after they stopped responding and nothing.
Hopefully, they went out of business.