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HeartlandVetSupply.com is the web home of Heartland Veterinary Supply, a company that was established in 1981 and has since expanded to online, licensed pet care and pharmaceutical products.
How Does It Work?
Though HeartlandVetSupply.com frequently speaks on their website about their goal of providing customers with the best quality pet supplies in a general way, the reality is they are a website that specializes in providing their customers with access to pet health products.
Customers can easily search through their current inventory of products in a variety of ways. First, you can search by the type of animal you are hoping to treat, including Horses, Dogs, Cats, Fish, and Cattle, or you can search by Brand Name, including Heartgard, Petthrive, Ulcergard, and more. Customers are also welcome to search by Pharmaceutical Products, or through products that are currently on sale or promotional.
If you are hoping to use their website to purchase a prescription grade pharmaceutical product, you will need to have your veterinarian prepared to fill out and sign necessary forms and have them faxed back to their office before the order can be approved.
For customers who are hoping to order non-pharmaceutical products on their website but are not sure which will be the best for their needs, Heartland says they have a licensed Veterinarian and Pharmacist on site, as well as a helpful team, all of whom can answer your questions and make sure you are getting the right product to suit you and your pet’s needs.
Because this website specializes in a variety of different pet health products and medications, there is no one single price of their products nor is there really a static price range which can be quoted with confidence.
However, they do offer their customers a Price Match program that says they will gladly match any competitors’ currently advertised price, as long as you inform of them of the price match before you purchase your product, either by ordering over the phone and providing the sales rep with the information of the US based competitor where you found the quoted price, or by including all the necessary verifiable information in the comments section of your online order.
The website states that they any customer who is not completely satisfied with their purchase should contact them within the first 30 days. As long as your product is still in re-saleable condition, they will provide you with a Return Authorization Number with which to process your return. Products returned without this number or past the 30 day deadline will not be accepted for return. Items which are accepted may be assessed a 20% restocking fee.
Unfortunately, according to federal laws, once a prescription order has been filled, it is non-returnable, and vaccines and special order items are always considered non-returnable.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-934-9398 or by email at [email protected]
Unfortunately there are not many reviews of this website, and of those that are available almost none of them have been provided by actual customers who have used this website to purchase products for their pet. However, this company does appear to have many beneficial policies that protect their customers, including price matching and a reasonable Refund Policy, so customers who are considering trying this website for themselves should feel ok doing so.
Competitors and Alternatives?
The pet supply industry is a large one, and pet owners are often concerned with the ability to give their pets the best quality products at affordable prices, which has resulted in many websites and companies that make similar promises to HeartlandVetSupply.com, including Allivet.com, EntirelyPets.com, and many others.
If you have experience with this company or their products, please leave your HeartlandVetSupply.com reviews below.
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1 ‘HeartlandVetSupply.com’ Review
I was hesitant to order from HVS after reading the reviews. However, my experience was totally positive. Extremely polite customer service telephone rep. I ordered Trifexis on Jul 17 and received it Jul 24. In just 7 days HVS verified my order with my vet, shipped the item for free, and kept me informed as to expected delivery.
Their price was the lowest I could find either locally or on the internet. I highly recommend HVS and will definitely order from them again.