HeartlandAmerica.com is an online retailer and nationwide catalog company which says that their mission is to provide their customers quality, brand name goods at value friendly, affordable prices.
How Does It Work?
Heartland America says that over the years since they were established, their catalogs have consistently gotten bigger and their customers have responded by continually making them more successful, each and every year, leading them to believe that their business model of providing a large selection of goods at affordable prices is what makes their customers happy.
Like any other online retailer, customers are welcome to go to their website and search for specific items they are interested in using their search feature, or customers can go through their inventory by category, including Electronics, Camera & Optics, Fashion, Household, Computers & Office, Auto & Hardware, Recreation & Health, Gifts & Collectibles, and Footwear.
With such a wide range of products to choose from, there is really no way to quote a single price range or a static price range. It will change depending on the types of products you are looking for, as well as whether or not a sale or promotion is taking place at the time you are shopping.
Because this company does sell such a wide variety of items, some products will have special or limited Refund or Return Policies. However, they do also offer a general Refund Policy that customers can follow.
Most purchases are eligible to be returned within the first 30 days of purchase for a full merchandise price refund, but purchases returned after the first 30 days but before 90 days since the date of purchase will be able to receive store credit, which can later be placed toward a new purchase at HeartlandAmerica.com.
Before arranging a return, however, it is important to contact their Customer Service team and receive a Return Authorization, as well as return instructions, which generally include packaging your item in the original packaging with all original parts, including the shipment invoice with the Return Information filled out.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-478-8365 or by submitting them directly to their website through their Contact Us link.
Unfortunately this company does suffer from some common and troublesome complaints from their customers. Perhaps the most common complaint was regarding Customer Service, and the lack of assistance they received if they had any issues or problems with the order they received.
Many of the customer complaints were regarding products that were poor quality or were not exactly as the website or catalog had described, while others had basic issues like wanting to return a purchase because it was the wrong size.
Regardless of the initial problem, these customers all reported very poor experiences when dealing with the Customer Service. Some claimed they couldn’t even get through to Customer Service, even after days of calling, while others said that they did get through and Customer Service said there was “nothing they could do.”
Competitors and Alternatives?
Heartland America strives to be a one-stop-shop online retailer which sells products of all different kinds, from electronics to clothing to home goods. If you aren’t finding what you need at this website or are hoping to look someplace else, it will be important to consider what kind of products and goods you are looking for and then searching for another retailer that specializes in that area.
If you have experience with this company or their products, please leave your HeartlandAmerica.com reviews below.