HealthMarkets.com is the home of Health Markets, a company that states their goal is to help users find insurance coverage, and have to date helped more than one million customers.
How Does It Work?
The website says that it will search more than 140 different insurance companies nationwide to find you the most affordable insurance or Medicare plan, in the areas of Health, Dental and Vision, Supplemental, and Life Insurance plans.
Their website says that they work with more than 3,000 licensed and knowledgeable insurance agents, offer personalized phone assistance, and they offer a "Best Price Guarantee."
This guarantee says that federal guidelines regulate that "the premiums charged for a particular insurance product must be consistent, regardless of who you purchase the product from," which means that you will pay the same premium whether you buy it from HealthMarkets, a competing agency, or directly from an insurance carrier
The use of this website is free, as are the services they provide, the quotes you receive, and any information you receive from agents you are connected to through this service.
However, there are always fees associated with the purchase of health insurance, which you should carefully consider before agreeing to any contract.
Because the services they offer are free, they do not offer a traditional Refund Policy. Customers who are interested in a potential Refund or Cancellation Policy from the insurance companies themselves should speak to one of their representatives.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-827-9990 or by submitting them directly to their website.
Unfortunately this company seems to have very mixed reviews, though this is not unlikely for websites that work with large, nationwide insurance companies or provide insurance themselves.
Competitors and Alternatives?
There are many other websites that help people find insurance plans and quotes, such as DentalPlans.com, whether they are an insurance provider themselves or simply a matching service.
If you have any experience with HealthMarkets.com or their services, please leave your reviews below.
You may also be interested in
HealthMarkets.com Customer Reviews
Sort Reviews By:
Your phone will blow up.
I signed my son up for insurance and David Carver at [email protected] was helpful but when i had questions and didn't know where to turn due to just getting the policy for my son he was nowhere to be found.
I reached out to him numerous times by text and phone and he would not return my calls. There was a time when i was over charged for a transaction due to paying one month prior and David said i would not have to pay the next month, however i was charged.
While trying to contact him numerous times he finally called me back and said i will look into it and get you a refund well that never happened. Beware customers working with him. the service truly was not good at all poor customer service.
When you pay for health insurance and have questions with a new policy the agent should be able to guide you in the right direction and he didn't not. Customer from Maryland.
Kristen Sees, Burleson, TX - you’ve been warned.
Hard to believe how incompetent they really are!
Regarding Zeke Hart of "HealthMarkets":
1. Signed me up for the wrong dental insurance, so now I'm stuck with a toothache and a $300 bill.
2. He kept saying he couldn't fix the problem because "they wouldn't call him back".
3. My tooth problem could have been easily fixed with no pain or suffering, but I had to wait months trying to get Zeke to do his job.
4. Eventually my tooth got so bad and painful I had to go to the dentist without insurance.
5.HOWEVER, IT TOOK ME ONLY 10 MINUTES ON THE PHONE TO FIX THE PROBLEM, AND THE DENTAL INSURANCE COMPANY EVEN GAVE ME RETRO-COVERAGE FOR THE DENTAL EMERGENCY.
5. Understandably, the dental insurance company could not go back three months retroactive, so I'm still stuck with a $300 bill for the initial visit.
6. During my initial visit with him, he also tried hard to sign me up for insurance I did not need.
I CAN'T EXPLAIN WHY ZEKE PUT ME THROUGH THAT KIND OF PAIN AND SUFFERING (AND A $300 BILL) FOR SOMETHING THAT COULD BE FIXED SO EASILY IN 10 MINUTES!!!
I am dealing with problems with the same agent. I am about to get Gephart it is getting ridiculous.
same agent is causing me problems
Scam Insurance I never applied for
Deserves zero stars for all around shoddy service
I hope that my experience with Healthmarkets.com is unusual, but I suspect it isn't. Their level of customer service ranks nearly as low as that of a government employee.
I got a quote through Healthmarkets after trying to get a policy through my state (they are still sitting on my application). After giving all of my personal information through Healthmarkets' website, I was given a confirmation and a telephone number to call. The phone number was supposed to be anssered "24/7" I called six times and got voicemail every time. I left my name and telephone number, but no one returned my call. The next day, I called the 1-800 number listed on the Healthmarket.com website landing page. I spoke to a representative and told him that I just wanted to confirm my application but that no one answered the support line. He continued to read his script, asking me what kind of insurance I was applying for, where I lived, etc. I explained again that I had already completed an application and wanted to finalize it. After 15 minutes he understood my situation and transferred me to "support."
The woman who answered the "support" line sounded like she had just come off a bender, had just crawled out of bed or was high. I gave her my application confirmation number and she dozily asked me the same questions that the first guy on the phone asked. Then she asked, "what is your business name?" I asked her what she meant and she explained that I would have to meet with an insurance agent at a business location. She ignored me when I asked, "Don't your agents have offices?" That should have been a red flag as well.
We finally set up an appointment for me to meet with an agent - three days AFTER the January enrollment deadline. I went to the location and waited for a half-hour. The agent never showed up, nor did he call with any explanation or apology. I called him - got voice mail, of course - and told him as politely as possible to shove it.
I ended up calling a private insurer. Their representative told me that the policy I wanted was ONLY available on the Obamacare marketplace, so I would have to go through it, no exceptions. I opened my own account - and the feds shoved me back toward the state's exchange, which is still (Dec. 22) sitting on my application.
So, the story is thanks to the ineptitude and laziness of two government agencies AND Healthmarkets, I have no coverage for 2015. The time I wasted with Healthmarkets would have been better filled by dealing with state officials, which I now have to do over the Christmas holidays. Healthmarkets spends a lot of money on marketing and advertising, but must spend very little on hiring competent customer service representatives, and they must have recruited agents with zero clients who wouldn't know what real work is to begin with. A scam and a waste of time all the way around, Healthmarkets.com deserves no stars whatsoever.
I am so sorry you had this experience. I do not work for the company but have been in the industry for 20 years and you should never have had to deal w/ this in that way. AND there is always the possibility that you had a VERY poor agent And maybe the company could still have many other GREAT agents who would have treated you properly so I would request a new agent my Friend!! Blessings to You!