Gusto Payroll, found online at Gusto.com, is a type of software which helps businesses handle many of their human resources needs, with the promise to provide their clients they with payroll and benefits services
How Does Gusto Payroll Work?
According to their website, the goal of Gusto Payroll is to provide small and medium scale employers with a simple but effective way of managing all their payroll and benefit needs with the use of a single product and without any unnecessary paperwork.
Gusto does not provide their clients with time clocks for their employees, but they provide seamless integrations with time and attendance partners so that employers will never need to manually enter payroll hours.
They also integrate with accounting software like Xero, Freshbooks, Quickbooks, and more to make all your services even simpler and more efficient.
In addition, Gusto provides all necessary services for worker’s comp and health benefits, including helping your business pick a health plan that perfectly suits your team, and then they will assist all employees with signing up and consequently automate all deductions.
Cost & Price Plans
Gusto Payroll emphasizes their simple and transparent pricing system, saying that they only charge $29 per month plus $6 per employee.
This includes all features of their service, including direct deposit, unlimited payroll runs, year-end W-2s and 1099's, new hire reporting for both employees and contractors and more.
The website says that there is no additional cost for employees in multiple states, and you are only charged for the number of employees that you have active at that time, which means that you’ll never be charged for contractors that aren’t working that month.
The website says there are never any hidden or extra charges, and that all customers are provided the first two months of service for free to try their services for themselves. Once your initial two months are up, you will automatically begin being charged.
Gusto Payroll does not ask or require their clients to sign up for long term contracts, instead allowing them to pay for their service on a month-to-month basis as they use it and providing them with the ability to cancel their service at any time it no longer meets their needs.
Because of this, it does not appear as though they provide their customers with any sort of a standardized Refund Policy, especially because they also provide customers with two months’ worth of service for free to start their membership.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-936-0383.
At this time, it appears that Gusto Payroll and their previous incarnation, ZenPayroll, both have excellent reputations within the industry and are considered a high quality product that companies can use for their payroll and benefits needs.
The one complaint that appeared to be mentioned more than once had to do with issuing checks. While this company seems to meet all needs for direct deposit employees, some companies did mention that this service does not provide enough customization options for businesses dealing with employees that will need checks printed and delivered.
It's important to note, however, that companies that made this observation in their reviews still thought highly of this service and would recommend it to others.
Competitors and Alternatives?
Certainly there are many other payroll processors available for companies who feel that their needs won’t be met by Gusto Payroll, including ADP, Newtek Business Services, and others.
If you have any experience with Gusto Payroll or their services, please leave your reviews below.
You may also be interested in
Gusto Payroll Customer Reviews
Sort Reviews By: