Guru.com is a new online freelance employment website which says that their goal is to connect freelance workers with employers, helping create a “win-win” situation for everyone involved.
How Does It Work?
Freelance work is when people with different skill sets work with an employer on a specific project – they are not an employee of that company, they are simply providing work on a single project and will be paid for that project. Many people these days are earning either part-time or full-time incomes as freelance workers and many companies are able to take advantage of contracting people with skills they don’t need on a full time basis.
Guru.com says that their goal is connect freelance workers with the people who want to hire them. They currently offer more than 3,700,000 available freelance services by category, including Web & IT, Writing & Translation, Management & Finance, Engineering & Architecture, Sales & Marketing, Legal, Design & Multimedia, and much more.
Employers will be able to search for the services that meet their needs, explore each individual freelancer’s profile, and browse their previous work so that they can hire someone with confidence. They will also be able to collaborate with their workers using the online Work Room, which allows them to communicate and share documents on Guru.com.
Freelancers will be able to create their own personal profile and clearly define the services they want to offer. They can also search for posted jobs that interest them and receive daily “Job Matches” so they never miss an opportunity.
This website says that it is free to both sign up for a freelance profile and for an employer to post a job. The only time that this company will ask you to pay fees is when you choose to either have a featured job or to have a Guru.com freelancer membership, both of which provide their members with benefits and advantages not available to free members.
Their website does use a feature they call SafePay for “risk free” payments between employers and freelancers. The employer will place the agreed upon fee into what is essentially a safe escrow account on Guru.com and once the job is submitted and approved this money will be moved from SafePay to the freelancer.
This company actually has two different Refund Policies. First, if your money is still in the SafePay account you are welcome to cancel a job and request a refund of the money in the account. Your freelancer will have three days in which to approve or dispute this request. If nothing has been done after three days, you will automatically receive your refund.
If you wish to request a refund of funds after they have left the SafePay account and been paid to the freelancer, this is a more difficult request, as money does not leave the SafePay account until you have approved of the work and the payment. However, if you believe you are justified in requesting a refund, this request will be passed on the freelancer and it will be their sole discretion to provide it or not.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 888-678-0136 or by submitting them directly to their website through their Contact Us link.
This website appears to have a variety of very negative reviews at this time, all for one reason: both employers and freelancers claim that the SafePay system doesn’t work.
Multiple employers have said that freelancers on this site will “demand” that half their payment be delivered up front before they finish the work, and then when the work is never completed Guru.com refuses to help them.
Freelancers are saying that employers are requesting updates of the project throughout the work process and are then removing their money from SafePay before the job is completed, and taking the completed work with them.
The way Guru.com describes their website, it seems odd that either of these things would be able to happen on a regular basis but there are enough of these reviews to make newcomers very cautious when using their service.
Competitors and Alternatives?
Freelance employment is very popular for both workers and employers right now, and there are many different websites where people hoping to contract freelance work will be able to connect, including Elance.com, Upwork.com, Freelancer.com, and many others.
If you have any experience with this company or their products, please leave your Guru.com reviews below.