GrubHub.com is a service available in various metropolitan areas around the US which claims to be the nation's leading online and mobile food ordering company dedicated to connecting hungry diners with local takeout restaurants.
How Does It Work?
To get started, all you have to do is go to their website or mobile app and submit the address to which you are hoping to get food delivered, whether it's a residential or business address.
GrubHub.com will bring up a network of delivery restaurants which will all deliver to your address. If you wish, you can modify the list of restaurants you have been given by filtering your search by type of food, their distance from you, or by customer ratings. From their site you can also look at all the restaurant delivery menus, read reviews of previous customers, find coupons or potential discounts.
It is completely free to use their service and to download their mobile applications, however many restaurants do have a minimum order amount required for delivery orders, as well as delivery charges. These prices will vary depending on the restaurant.
GrubHub.com does have free mobile applications available for the iPhone and Android mobile devices.
Because customers are not actually paying any fees or costs to GrubHub.com, they do not actually offer a Refund Policy to their customers. If customers do encounter a problem with their service or order, it is up to them to contact the restaurant from which they ordered directly.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by email at [email protected], or by traditional mail at 111 W. Washington St. Ste. 2100, Chicago, IL 60602.
Unfortunately there are many unhappy customers who have posted negative reviews online, saying that the restaurant they ordered from through this website claimed they never received the order, or were complaining of a variety of other delivery related problems.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your GrubHub.com reviews below.
1 ‘GrubHub.com’ Review
I have ordered many times from GrubHub or its predecessor organizations before. Usually the food is here within the indicated time, the delivery person rings my door bell or knocks on the door (I sit close by the door) and I receive the food. Today after 70 minutes I contacted GrubHub that my food was not here.
They said a driver had attempted to call me and then driven away. I told them I had not received a call from a recognizable caller ID nor was there a message left on my answering machine alerting me. No-one rang the door bell or knocked on the door. I was then informed that drivers do not need to do that (although at not point was I informed that I should be awaiting a call from a person whose name/number I wouldn't recognize). Moreover, the food wasn't left for me retrieve. I was furthermore told that the driver would not reattempt delivery nor would I be reimbursed for food that was not delivered. I have successfully disputed my VISA charges and will from now on order directly from the restaurant