GrapesWine.com is an online vendor of high quality wines of all kinds and types who says that they “specialize in finding only the best wines from different wine regions of the world.”
How Does It Work?
According to their website, GrapesWine.com employs wine specialists who are responsible for “meticulously” doing the necessary homework on wines from regions all over the world, in the search for the best quality wines to recommend to their customers.
The only ones that are sold on this website are the wines which have met a specific quality, price value ratio, and are considered good examples of the wines available from their particular region. Once a wine has been determined to meet all these standards, it then must go through the GrapesWine.com tasting panel before it is listed on the site.
This detailed process ensures that every wine featured on their website has been handpicked as one of the best wines available in its category, allowing their customers to save both time and money by having easy access to wines that have already been chosen for their high quality, even when sold at lower, more affordable price points.
To search the wines sold through this online vendor, customers can simply go to their site and search by Region, by Ratings, by Vintage, and by Varietals, then further being able to filter their choices by price, popularity, availability, and more.
As anyone who is familiar with wine knows, a bottle of wine can vary widely in price, with the lowest bottles being priced similarly to a bottle of nail polish and the most expensive bottles being priced as much as a used car. This particular website offers a variety of bottles that go as low as under $10.00 and as high as almost $1000.00, but the prices of the wine will be published before you ever make a selection and choose to finalize your purchase.
GrapesWine.com does offer their customers a Return and Refund Policy, stating that any customer that encounters a problem with the wine they receive should contact them within 30 days of the date of delivery to have the issue addressed. If you feel the bottle of wine you have received is bad, they ask that you replace the cork leaving the wine inside – they will not accept returns of any bottles that are empty.
Customers who wish to return their purchase for any reason other than a defective or damaged bottle are still welcome to do so as long as they are able to include a copy of the original sales receipt in the package, however these returns will be subject to a 10% restocking fee.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-434-9463 or by submitting them directly to their website through the Contact Us link located at the top of their page.
Unfortunately there does not appear to be many reviews of this company from customers or websites and blogs that are dedicated to the wine industry. This is can be very frustrating for prospective customers who are looking to purchase wines from this website, especially if those wines are going to be expensive or are being purchased as gifts or for special occasions.
The website does have a fairly reasonable Return and Refund Policy, however, which is surprising for a company that deals in edible products.
Competitors and Alternatives?
There are actually many different wine vendors available online, as well as a good selection of wine clubs that will send you monthly or seasonal shipments of new wine to try, including ClubW.com, TastingRoom.com, Wine Guardian, Vinesse Wine Club, American Cellars Wine Club, and many others.
If you have experience with this company or their products, please leave your GrapesWine.com reviews below.
21 ‘GrapesWine.com’ Reviews
IF I COULD GIVE A 0 I WOULD. THEY HAD MY MONEY FOR 6 MONTHS, AND I ALWAYS GOT EXCUSES WHY I DIDN'T RECIEVE MY WINE. I SENT SEVERAL EMAILS AND PHONE CALLS AND NEVER GOT A STRAIGHT ANSWER. I FINALLY SPOKE WITH NEIL, AND HE DIDN'T HAVE ANY ANSWERS FOR ME EITHER. SCAM!!! IF I DON'T GET MY MONEY BACK, I CAN ASSURE YOU I WILL START LEGAL ACTION!!!
DO NOT USE THIS SERVICE IF YOU LIKE YOUR MONEY.
On October 2 I placed an order online for a case of Louis Latour Bourgogne which they advertised. I chose a three-day Fedex delivery. When the three days elapsed, I called customer service and a recording asked me to leave a message and my call would be turned within 24hours! I called again but this time I pressed the option to make a purchase. Gave my order number and was told that it takes "seven to ten business days to process an order" before shipment, something that is spelled on the website. I never saw that. By then my credit card was already charged. Called again October 11 and got the same 7-10 day nonsense; "I am not ordering a jet engine", I said to the manager, "what kind of scam do you run", I requested a refund, "it will be processed within 3-5 business days", you better process it in one, I said. Unreal, in this day and age.
Unfortunately I made the order over the phone on January 17, 2018, and let the “wine specialist” upsell me to order a half case of two additional wines. That half case was not shipped until January 30, almost two weeks later, and arrived February 2. The case I wanted in the first place has still not arrived, and btw, my credit card was charged for the full amount on January 17. Today is February 5. Disgusted.
Poor customer service and shipment fulfillment. Staff were slow to process order, and it took from June 8-27 for the case to ship from Connecticut to Northern Virginia. I'm still waiting to receive it...
I placed an order on May 24th, it's now June 4th and it hasn't even shipped. All customer service says is that "it's processing." This is unacceptable and I won't order from them again. I will post an update if my order ever arrives.