GrapesWine.com is an online vendor of high quality wines of all kinds and types who says that they “specialize in finding only the best wines from different wine regions of the world.”
How Does It Work?
According to their website, GrapesWine.com employs wine specialists who are responsible for “meticulously” doing the necessary homework on wines from regions all over the world, in the search for the best quality wines to recommend to their customers.
The only ones that are sold on this website are the wines which have met a specific quality, price value ratio, and are considered good examples of the wines available from their particular region. Once a wine has been determined to meet all these standards, it then must go through the GrapesWine.com tasting panel before it is listed on the site.
This detailed process ensures that every wine featured on their website has been handpicked as one of the best wines available in its category, allowing their customers to save both time and money by having easy access to wines that have already been chosen for their high quality, even when sold at lower, more affordable price points.
To search the wines sold through this online vendor, customers can simply go to their site and search by Region, by Ratings, by Vintage, and by Varietals, then further being able to filter their choices by price, popularity, availability, and more.
As anyone who is familiar with wine knows, a bottle of wine can vary widely in price, with the lowest bottles being priced similarly to a bottle of nail polish and the most expensive bottles being priced as much as a used car. This particular website offers a variety of bottles that go as low as under $10.00 and as high as almost $1000.00, but the prices of the wine will be published before you ever make a selection and choose to finalize your purchase.
GrapesWine.com does offer their customers a Return and Refund Policy, stating that any customer that encounters a problem with the wine they receive should contact them within 30 days of the date of delivery to have the issue addressed. If you feel the bottle of wine you have received is bad, they ask that you replace the cork leaving the wine inside – they will not accept returns of any bottles that are empty.
Customers who wish to return their purchase for any reason other than a defective or damaged bottle are still welcome to do so as long as they are able to include a copy of the original sales receipt in the package, however these returns will be subject to a 10% restocking fee.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-434-9463 or by submitting them directly to their website through the Contact Us link located at the top of their page.
Unfortunately there does not appear to be many reviews of this company from customers or websites and blogs that are dedicated to the wine industry. This is can be very frustrating for prospective customers who are looking to purchase wines from this website, especially if those wines are going to be expensive or are being purchased as gifts or for special occasions.
The website does have a fairly reasonable Return and Refund Policy, however, which is surprising for a company that deals in edible products.
Competitors and Alternatives?
There are actually many different wine vendors available online, as well as a good selection of wine clubs that will send you monthly or seasonal shipments of new wine to try, including ClubW.com, TastingRoom.com, Wine Guardian, Vinesse Wine Club, American Cellars Wine Club, and many others.
If you have experience with this company or their products, please leave your GrapesWine.com reviews below.
22 ‘GrapesWine.com’ Reviews
DO NOT PURCHASE FROM THIS COMPANY! I ordered four bottles of wine from GrapesWine.com (aka Institution Wine) and was billed $171.92 on September 7, 2019 . The wine did not arrive by September 26th so I contacted the company to inquire about the delay. I was told that the wine was out of stock and would be delivered in 2 or 3 weeks. Still the wine did not arrive. i again contacted the company on October 7th, November 5th and each time I was assured that the wine would be shipped in the coming weeks. The wine was never shipped. On January 13th, 15th and 30th, I again contacted the company offering that they could substitute several different wines of similar value that appeared to be in stock on their website. There was no response from customer service. I have repeatedly emailed and left telephone messages which the company has not returned. DO NOT GET SCAMMED - DO NOT PURCHASE FROM THIS COMPANY!
Do not order wine from this site. My husband ordered 12 bottles of wine in June 2019 and has never received it. They keep saying they are trying to get it. Have not processed a refund when requested. They do not answer their phone.
I paid for a case of wine months ago and no shipment. And they will not call me back. Worst service ever !!! Beware - they are awful.
Unfortunately, this business appears to have collapsed into a scam. They were better in the, now distant, past. As with some of the other reviewers, I placed an order with them recently...never received a confirm of any sort (though of course my card was charged). I was promised near term delivery...when that didn't happen I began writing and calling them, with no response. Nobody should do business with them going forward.
Total rip-off. Placed an order the beginning of July. Grapeswine charged my card the same day. I emailed in August, no response. I called September, some one answered the phone. I was told they don’t ship in the heat of summer. And my wine would ship in three to four days. Nice story. No Wine. I called the beginning of October. Same story, will ship in two to three days and they would email me when it ships. No email, No wine. Trying to get my money back from credit card co.
STAY AWAY FROM THIS SITE.
They are probably bankrupt at this point... Do not place any orders with them
1 Star is 1 star too many. I ordered a case of wine in mid-May and still have not received it. (it's now the end of July) I wrote many emails and received polite, if empty, promises that my wine will in next week, in two weeks, etc. Of course, they charged my card on the day of my order for nearly $1000! I'm trusting my CC company to get my money back for me. Buyer beware!