Grammarly.com is the online home of Grammarly, a software program which provides people with an accurate and effective proofreading service that will make all their writing projects easier.
How Does It Work?
Grammarly Premium is an automated proofreader software program which claims to have the ability to correct more than 150 different type of grammar errors, as well as the ability to check spelling, make vocabulary suggestions, and scan for plagiarism.
To perform better and make more appropriate changes, Grammarly has various settings which users can choose to let them know exactly what kind of writing their software is reviewing, from General to Business, Academic, Technical, Creative, or Casual.
All you do is copy and paste your text into the software program, and you will receive a detailed report on the errors and suggested changes. This report doesn’t just identify grammar mistakes, but explains them in detail so that you understand why they are wrong.
Finally, Grammarly has also recently created a free Chrome web browser extension that users can download for free and which will scan writing you do online, like emails or writing on social media websites, and will alert you to mistakes you are making before you send or post anything.
Currently you can sign up for a free 7 day trial of Grammarly. If you would like to continue your subscription at the end of 7 days, you can choose a monthly subscription, for $19.95/month, a quarterly subscription for a one-time payment of $39.95, or an annual subscription for a one-time payment of $95.45.
Unfortunately Grammarly.com is very clear that all fees are completely non-refundable. Customers are welcome to cancel their service at any time and retain full access to their service until the end of the original subscription term.
Since all subscription services have a 7 day trial period to begin with, customers who cancel during that time period will have all fees refunded and they will receive no further charges. Cancellations made after that initial 7 days will be unable to collect a refund.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through the Help Center link at the bottom of their home page.
Unfortunately there are many, many different complaints and negative reviews available online for this product. As any teacher will tell you, grammar programs and software are notoriously unreliable, because simply having a bot scan your writing without the ability to truly understand what is being said makes it very difficult to know what changes should be made. Because of this, it would not be surprising if Grammarly.com did a poor job of properly correcting sophisticated grammar mistakes.
However, Grammarly.com apparently also has significant trouble with basic grammar functions, like correcting spelling mistakes and common word choice errors. The Grammarist.com website performed some very detailed tests on this software which exposed some serious failings.
Other reviews were about functional issues, saying that the program didn’t always work, and some customers complained that they could upload a paper to the program and make all the changes recommended, and then upload the same paper later and be told they were many other changes still to be made.
Competitors and Alternatives?
Certainly there are many other grammar checking software available, both free and paid, but many of them suffer from similar issues to Grammarly.com. This doesn’t necessarily mean that customers should avoid these programs, but they should know that it is dangerous to rely solely on this type of software to check their academic or business paperwork.
If you have any experience with this company or their products, please leave your Grammarly reviews below.
7 ‘Grammarly’ Reviews
I was not able to access my paid subscription after sending multiple support messages. I received confusing messages like I needing more information to create an alternative e-mail address. Why wouldn't the e-mail address I gave to pay for a Premium account be the e-mail address to access my account, so I could use the service I had paid for? I closed both accounts, the free account, and the paid account. I will see if I get a refund for the paid account since I was unable to use it. I got such a run around, I don't expect them to be fair. I would not offer this service to anyone. Save your money.
I can't install it on MS Word as an ads-on as advertised. For two weeks now I have been sending help tickets and updates but only got one response that didn't work but since has turned my picture to the wall. Well, they got my $19.95 this month and setting around laughing as it must be quite a joke to hit and run. I will cancel in the morning to avoid another hit. C'est la vie its only money and my time.
Its a complete scam, don't waste your money. Only useful for basic writing up to about year 10 level. I tried to cancel immediately after trying but grammarly continued to debit my account. Have not responded to any of my requests to contact me.
Why does this website entice the reader that to use them by saying it is free, and then come up with a monthly charge?
I have join Grammarly on the 3/06/2018 hopping that I will improve my English. I chose monthly Subscription payment that was 8.79 pound a month but they charge me 105 pound and I don’t why. After 2 days I ask them to refund me, it seems to me that they like take money out from their costumer but not give them back
I send email to them and this is the email they have send me inrespond.
Christine (Grammarly Support)
Jun 5, 3:57 AM PDT
Please note that we don’t offer the 7-day money-back guarantee at this time. According to our Terms of Service (updated on Jan 11, 2018), our refund policy is as follows:
"Except as may be expressly set forth herein, all Fees paid or accrued in connection with any Services are non-refundable, and Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term."
I see that you have some confusion about our rates and the amount shown on your account statement; let me clarify this for you.
Currently, we offer the following rates
Monthly Subscription — $29.95 USD/month
Quarterly Subscription — $59.95 USD/three months (billed as one payment)
Annual Subscription — $139.95 USD/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans greater than the 1-month plan are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms#billing
As an exception, what I can do for you is refund $110 USD to make it a 1-month subscription at $29.95 USD. Please let me know if you'd like me to proceed.
I will start with the most annoying thing that happened to me, and I do not want any other student who is going to use this service to experience. I purchased the annual plan of Grammarly. One year after, I checked my debit card, and I found a charge by Grammarly for renewal in my annual plan which I did never ask for. So, I sent an email to the customer support, and a lady called Olivia responded to me the following:
"We’re sorry for the misunderstanding about our payment policy. At this time, we don’t send automatic billing reminders, but when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the next billing date. I have reviewed your account history, and, unfortunately, we are unable to refund your renewal payment per our Terms of Service and Refund Policy. Grammarly will not refund any payments that have been made to your account after the initial 7-day period."
The thing was that I did never receive a notification about this charge and also that the moment that I sent to them this email it was the 7th day of this plan. As a student, my budget is very limited, and I cannot afford a charge like this, but in Grammarly, their priority is not the students.
Thank you for your time.