Grabr.io is the online home of Grabr, a new delivery on-demand company that says their goal is to give people a way to “deliver anything, from anywhere in the world, within 24 hours.”
How Does It Work?
Grabr is an online community made up of Shoppers and Travelers. Shoppers can work in two different ways. They can go onto their website and search through the list of items that Travelers are offering to bring from different locations all over the world, or they can create their own account and post a specific item request from a specific location in the world.
If you post your own request, various Grabr Travelers will then have the option of contacting you and arranging the delivery. If a Traveler commits to bringing you the item you have chosen, you will then arrange with them a time and place to meet so that you can receive your item.
Travelers who accept your terms of delivery will then pick up the item you have requested and bring it with them on their flight home. Because of this, items that cannot be brought on standard commercial air travel will not be able to ordered through this service – the TSA offers a complete list of banned items on their website.
Once you have received your item, you use your Grabr app to confirm that your delivery was successfully made, and the company will take the money that you placed into escrow for your item and delivery and release it to the Traveler you worked with.
To create your Grabr account is completely free. In addition, when you place your request for an item, you will publish the price you are willing to pay for the delivery. If multiple Travelers volunteer for your delivery, they can bid on the job so you can receive the best price. If only Traveler replies, than you will be able to negotiate with that Traveler for the final delivery price. You are never obligated to accept someone’s bid – you can cancel your request at any time before you officially accept a Traveler’s bid.
Grabr will take the money that has been agreed upon and save it an escrow account until the item has been confirmed as successfully delivered. Grabr will take a fee from the money that is paid for each successful delivery, though this fee appears to vary based on a variety of factors, and because of this is not published on their website. However, it will be clearly indicated on the page where the Shopper and the Traveler discuss the payment, so Travelers will always know what their bottom line payment will be.
Grabr.io arranges delivery of international items between Shoppers and Travelers. If a Traveler successfully gets their item to the Shopper, then Grabr’s job is done and there is not any need for a Refund Policy.
If, however, the Traveler never gets your item to you, Grabr will attempt to contact them and see what the problem is. If you do not receive your item due to an issue with your Traveler, then any funds you have placed into escrow will be refunded to you.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]
Unfortunately at this time it appears that Grabr is still so new that there are not any available customer reviews. That being said, the Grabr website does allow their Shoppers to rate and provide feedback on any Travelers they have worked with, so before you arrange any shopping requests you will be able to see some information on who you may be more willing to work with.
Competitors and Alternatives?
Obviously there are many different kinds of delivery services available, such as a wide range of grocery delivery services and take out food delivery services, as well as more niche services like those that deliver alcohol, Drizly, or those that promise to deliver “anything,” but on a domestic scale, like Magic Delivery Service. Grabr may be unique for offering 24 hour international delivery.
If you have experience with this company or their products, please leave your Grabr reviews below.
22 ‘Grabr’ Reviews
Grabr promises in the terms and condition to pay for the products and deliverers within 15 business days of confirmed delivery of the order to the shopper but It never done so. It also promised to pay interest occurred for delayed time but never did.
SCAM and Liers - They don't pay within 10 business days, It is a second month without refund.
They don't pay within 10 business days, it has been 5 weeks since delivery of items and they even did not initiated the payout. Custormer service does not respond in 24 business hours. Now it even does not allow to submit a ticket. I drove by their SF office yesterday, the lights were on in the hallway but have not seen any human activity.
They gave another promise in 13 days ago to payout and failed it again. They already fail multiple deadline promised. The latest they promised to pay everyone buy the 20th of Oct. Guess if it happened? NO!!! They paid on 21st of October 300 dollars out of 7000 deft. So it is definitely not a server problem rather a funds problem. Liers and scammers. Beware.
Now, they post bogus reviews to pump the ratings. Pathetic!!
As some of the other reviewers have said, Grabr collects money from the buyers, and instead of paying it out to the people who actually purchase and deliver the items, they simply keep the money. The problem is long lasting and widespread, and doesn't appear to be getting better.
Imagine if Uber Eats collected money for your meal, then made the delivery driver pay for it. Given how long this problem has been going on, it's amazing the California AG hasn't stepped in.
I also have traveled with Grabr. I have made at least 5 trips. Every time they are to give us the payback they delay "claiming the same story, "glitch on the payout systems".
I went back to my emails support at all the 5 trips I had to go after them for the payout.
This time they are claiming problem with the "company which pays us back". They requested copies of receipts.|
If I traveled, the buyer received his itens and marked as delivered and gave me an excellent feedback, what else they need?
First they took 5 days for payout, no it takes 10 business days. Even after the 10 days I am still not paid back. I had to open at least 5 support tickets to have ONE person to answer me back. Now they are questioning "claiming security issues". It is good for buyers but NOT for travelers, last time I do this.
I think they are breaking up and do not have enough capital for payouts. People are not buying as fast as they expect.|
If you are thinking of joining them as a Traveler, look for the competition. You will be better off.
I already borught grabrs 3 times I travelled. I delivered everything and some payouts are being hold and not paid to US.
When we post on Facebook page or Instagram they claim there is a problem to be solved, and kindly request travellers to DELIVER all grabrs despite being paid for the ones already delivered.
Grabr helps shoppers around the world get access to items with the help of shoppers - what an amazing concept! Better yet, it's very safe, trustworthy and much faster than traditional shipping methods. I definitely recommend it.
I depend on Grabr and it’s travelers to run my store. I sell a lot of international goods, some of which I get through suppliers, but for some specialty items, I need Grabr to keep up stock.
My only concern is that sometimes travelers cancel, which is annoying, but every time this happens their support team steps in to help and because of this, the process works well and I can keep my store stocked
I've been using Grabr since last year mainly as a shopper but also a few times as a traveler and I believe it has the potential to change the way we plan our trips. Now whenever I consider going somewhere, the first thing I do is open the app and check if I can fund my trip, or part of it by delivering stuff to locals