GoodRx, found online at GoodRx.com, is a company who says their goal is to help American citizens be informed about their prescription drug purchases, so that they can get the best price no matter where they are.
How Does It Work?
According to their website, prescription drugs cost far too much in the United States, resulting in almost half of Americans having difficulty paying for the prescription medication they are prescribed, and 25% of Americans avoiding filling their prescriptions all together. In fact, the number one reason Americans do not follow a medication routine recommended by their doctor is cost.
But the truth is that prices for prescription drugs can vary widely depending on the pharmacy that you go to, because U.S drug prices are neither fixed nor regulated. GoodRx gives people the ability to compare drug prices from different pharmacies in your local area, print free coupons, and save up to 80%.
When you search the name of the drug on their website, you will be shown the comparative prices from all the pharmacies in your area, and will be able to download a coupon which will provide you legal access to a contracted prescription drug access based on agreements made between your pharmacy and a Pharmacy Benefit Manager.
If the pharmacist you choose has trouble processing the coupon or if they refuse to honor it, you can contact GoodRx at 888-277-3911 and most problems will be able to be addressed quickly, according to their website.
GoodRx does provide a mobile application for iOS and Android devices, for people who may ever need to find discounts or pharmacies while on the go.
This website isn’t an online or foreign pharmacy and doesn’t actually sell anything at all at this time. All the information they provide is free, the coupons they provide are free to download, and the phone service they provide in case of problems is free to use as well.
Since this company does not provide any services or products for sale, they do not offer any Refund Policy for their customers.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 888-799-2553 or by submitting them directly to their website through their Contact Us link.
This company actually has many, many different positive reviews online, most of which come from people who were prescribed a medication not covered by their insurance and company and yet were still able to get it at a reasonable price using the coupons available from GoodRx.com.
Though they are clearly the minority, there are some negative reviews posted online about this company, with people angry that the coupons were either not accepted at the pharmacy they went to, or that the discount they received was not as good as advertised.
However, it does seem that some of the fault with these problems lies with the pharmacies themselves, as some customers reported calling ahead to make sure the coupon was taken, but then it was denied when they arrived.
The most troublesome reviews with this website have to do with the phone number they provide their customers to call if the pharmacy is having a problem taking their coupon. Some customers complained that this number was worthless because they were placed on hold for so long, it just became too bothersome to wait.
Competitors and Alternatives?
When it comes to prescription drugs, often times the pharmaceutical companies themselves will offer a coupon on their website, and many times simply asking your doctor for a more affordable alternative can go a long way toward helping patients save money, but there is another mobile app called WeRx which offers a similar service to GoodRx.
If you have experience with this company or their products, please leave your GoodRx reviews below.