Goldstar.com Reviews

Goldstar.com
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About Goldstar.com

Goldstar.com is a members’ only online boutique that specializes in what they describe as “fun ideas, half price tickets, member reviews, and everything you need for great nights out.”

Unlike some other members’ only online retailers, Goldstar.com does not require you to have an invitation from a current member or a promotional code from an advertisement in order to sign up for their services.

Anyone can go straight to their website and sign up for their daily emails and notices just by providing them with their basic contact information and active email account.

You can search the events and activities that Goldstar.com is currently offering tickets to in one of six categories: All Events, Hot Sellers, Featured Events, Roar of the Crowd Winners, Comp Tickets and Added This Week.

The company claims that they work with more than 4,000 venues and producers across the country, and that they offer the world’s largest selection of half priced and discounted tickets.

Goldstar.com is very clear that they are not a ticket broker, which means they do not purchase tickets from the venues and then resell them. Instead, if a venue has unsold tickets to their event, they release them to Goldstar to sell at discounted prices, because they prefer to not have empty seats at their events.

One important thing to keep in mind is that because Goldstar is not a ticket broker, you are not actually receiving physical tickets from them. Instead, once you arrive at the event, you must go to Will Call to receive your tickets.

This means that you cannot buy specific seats in advance, though you can purchase seats in a specific section of the venue. If you are planning on attending an event as a group, you must purchase your tickets all together in one bundle if you wish to sit together.

Because the website works directly with major venues, they currently are only offered in metropolitan areas, though they do work within metro areas of all sizes, from cities like Chicago, New York, and Los Angeles, to smaller cities like Milwaukee, Cincinnati, and Minneapolis.

If you have any experience with this company, please leave your Goldstar.com reviews below.

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1 ‘Goldstar.com’ Review
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1 Review

Awful customer service, they only care about your money



December30, 2015

Goldstar does not care about its customers. They are only interested in making a quick buck.

Goldstar will not refund your money, so buyer beware.

Goldstar sells tickets that expire (such as to amusement parks) and once they do, they disavow accountability, especially when you ask for a refund.

Goldstar claims that they remind the ticket buyer to use the ticket before expiration. However, they are either inconsistent with this or do NOT send the reminder about the expiration.

Once they have taken your money, they will claim that they can't refund the money because they already paid the venue. However, this is not true because Goldstar must retain a portion from which they make a profit out of. At the very least, they can refund that percentage.

Goldstar can give store credit as a refund but this is only on a case by case basis. In other words, they are unfair and inconsistent in their business practices.

Goldstar's customer service is awful, they do not respond in "minutes" like they claim.

Honest and respectable businesses offer returns and credit on their services and products. With most companies, even if the deal expires the dollar amount paid does not expire.

Goldstar operates on a business model that is akin to Gift Cards when they first got popular. Buy a gift card, but if you don't use it, it will eventually expire. Customers would then forget to use the card and the store would have kept the money without having spent their resources to provide goods or services in return.

However, since 2009, under federal law, "gift cards cannot expire within five years from the date they were activated and generally limits inactivity fee on gift cards except in certain circumstances, such as if there has been no transaction for at least 12 months".

Goldstar should learn from these lessons and improve their business model before they lost customers.

I hope Goldstar gets it together because they have shown themselves to be a selfish company with extremely poor customer relations.

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