Glasseslit.com is the online home of Glasseslit, a Chinese owned and operated company which describes themselves as a “high quality, high service” provider of eyewear that you can purchase online.
How Does It Work?
According to their website, the goal of Glasseslit was to show people that high quality glasses and eyewear did not have to cost prohibitive, meaning that you could get a high quality product at an affordable price.
Since their company was established, they say they’ve been able to sell more than one million pairs of glasses and since they don’t do business with any middlemen or physical retail spaces, they are able to save their customers significant amount of money.
When you go to their website, you’ll be able to look through their products by initial categories, including Women, Men, Sunglasses, Sunshades, Promotions, and Collections, and then by sub-category, including by Frame Type, by Shape, by Price, by Style, and more.
Once you have selected your frames and provided the website with your prescription information, Glasseslit says that they will go through seven different procedures to ensure the accuracy and quality of your glasses. These procedures include quality inspections of the frame, the lenses, scratch detection, cleanness, etc.
Glasseslit.com puts a lot of effort into emphasizing their affordable approach to eyewear and they arrange their frames into category by price so you can easily find pairs that fit into your personal budget, including Under $25, $25-$55, $55-$75, $75-95, $95-$125, and $125 and Over.
This company also offers a Guarantee, saying that they will match any competitor’s online or store price that matches their in-stock, identical products. If you do find a lower price online, they ask that you call their Customer Service team so they can either match the price or refund you the difference. They also provide their customers chances to win coupon codes or other special offers.
This company does say that they provide their customers with a 30 day Return Policy, saying that anyone who is not completely happy with their purchase or if they have made a mistake with your order you are welcome to return your purchase.
To initiate your exchange, you will be required to contact their Customer Service team by phone or email within 30 days of receiving your glasses in order to receive your Return Merchandise Authorization number.
You are then asked to pack your glasses securely and include your name, order number, and a note as to why you are returning your glasses with your package, and ship them via a secure, trackable shipping method.
As long as your purchase is still in unworn, original, and saleable condition and in its original case, you have the option of returning your purchase for a full store credit, a one-time exchange for a pair of frames of equal or lesser value, or a 50% refund of your payment submitted to your PayPal account.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 888-818-5688, by email at [email protected], or by submitting them directly to their website through their Customer Us link.
There are very few reviews available for this company at this time, but the few that are available appear to be fairly positive, and people seem very enthusiastic about the glasses they received and the affordable prices they paid for them.
Since this website does not have a virtual try on service, customer will need to pay close attention to the measurements they provide on each product page to ensure that the pair of frames you order will indeed fit your face, or you must be prepared to follow their Return Policy.
Competitors and Alternatives?
There are many other online eyewear retailers which promise their customers the ability to buy affordable and quality glasses online, including Lookmatic.com, ZenniOptical.com, Coastal.com, 39DollarGlasses.com, ClassicSpecs.com, and many others.
If you have experience with this company or their products, please leave your Glasseslit reviews below.
13 ‘Glasseslit’ Reviews
Stay away from this company!
I ordered 2 pairs of glasses, exactly the same. I had to contact the company because they were "stuck" in the manufacturing stage. Although shipping seemed fast (once I contacted them -- ugh!), there was no email from the company indicating that the glasses had shipped.
Once the glasses arrived, I was totally disappointed. The frames were too small, even though the measurements were the same as other glasses that I have (from other companies). Glasseslit insisted that the frame measurements were correct (since they say no one else complained). The prescription is also not right, I cannot see clearly with them, and I get an immediate headache.
I sent an email right away to the company indicating that I want a refund. The company seems to give a run around about sending return information (I have exchanged emails with them for an entire week. Each email indicates that I want a refund). Also, the company does not pay for return shipping. They only give you 50% refund.
SAVE YOUR MONEY. DO NOT USE THIS COMPANY.
I placed an order about 2 weeks ago for a new pair of glasses. Upon receiving the order the glasses were BROKEN , bent , the case destroyed , paid an extra 30AED for shipping and I'm just beyond devastated as to how badly packaged the product was. Spent about 2p0AED just to receive the most broken pair of glasses. I feel so cheated and I'm never going to order from here again. Sorry to say.I would like to refund these glasses and recieve a new pair without incurring more costs. The biggest frauds ever send the cheap glasses from China and saving costs while offering you the shittiest product!
Do not shop at Glasseslit. Their customer service is terrible and the arm of my glasses snapped in half while I was taking them off (I only had them for 4mo).
I asked them if I could buy a replacement arm this was the response:
“We are sorry to tell you that we only provide a 30 days' warranty after you received it.
Your order is far beyond our warranty, thus we can not offer replacement frame for you.
Concerning your case, you are advised to order the replacment frame directly on our website.”
**I placed this review on their Facebook and instagram and they removed the comment and blocked me**
I ordered 3 pairs of glasses a year ago. They came within 2 weeks, which is only 1 week longer than my local eye doctor takes to get my glasses ready. I had questions about how to fill in my prescription and contacted customer service via email and got a response the same day. I finished my order and when I submitted it they had a question for me via email. I answered it and they replied with an order confirmation. I ordered just over $30 and got free shipping, that may have been a promotion at the time. Like I said, my glasses came in 2 weeks and the prescription and focus was so clear it was amazing. Because the glasses were so inexpensive I bought fun and funky pairs that I would never spend hundreds of dollars on to try out. I got tons of compliments everywhere I went. My prescription changed, so I'm about to go order more!
Mom ordered from them also, on my recommendation, and she's also super happy with hers. She has a very unusual prescription so they emailed her for confirmation. She scanned the scrip from her Dr and they confirmed that she had entered the info right. Her glasses came in 2 weeks and she's super happy! She also has bifocals and said they're perfect.
I wrote back to customer service to say how pleased I was with their service, how careful to get the right information, and how great my vision was with their glasses. They thanked me and have me a code for $20 off my next pair, so I bought prescription sunglasses, which are also fantastic.
I ordered 5 pair of glasses from glasseslit and I was severely disappointed. These were no different than the junk reading glasses at the dollar store and they gave me a severe headache because the prescription was botched. I tried to return but they gave me the runaround for days. They say on the website that they give 100% refunds on the first return, which is a LIE. They only offered part of my money back. Their frames are cheaply made and narrower than they say they are. Do not buy from them.
My daughter and I both ordered prescription glasses from Glasslit. The glasses were fine, the only bad part is that it takes several weeks to receive them from China.
If you ever buy glasses on line, DO NOT use Glasseslit! It has been a 6 month nightmare! They're trying to blame me for THEIR screw up (I can prove it's their screw up) & as soon as I filed a complaint with the BBB they said they'd give me a partial refund IF I cancel the complaint. Not only am I out the money for the glasses, I'm out $30 in shipping fees & my husband has lost pay. I am disabled and have lots of doctors appointments so my husband has to miss work to drive me because I can't see well enough to driver without glasses. For what I've spent, I've could've gone to WalMart. Now it's no money and no glasses.
They're rude and condescending too!
I had the worse experience with Glasseslit! If you live in the US be aware that it takes over 4-5 weeks to get your glasses. Then if there is an error in the prescription you have to pay out of your pocket to return them which takes another 4 weeks. They finally contacted me telling me that they did add the correct prescription....guess my eye doctor doesn't have a clue what she is doing. They refunded me shipping, I had to fight for a refund for the glasses only to receive half of what I paid for them. So....shipping the first go around and half of what I paid for the glasses. Can we say I was screwed??? BEWARE! If you are looking for an online glasses store try EyeBuyDirect.com.