GiftTree.com is the online home of GiftTree, a company that says their goal is to be your source for extraordinary gift baskets, wine gifts, business gifts, and champagne baskets.
How Does It Work?
According to their website, GiftTree.com gives their customers a place to find luxury chocolates, fine wine, gourmet meats and cheese, orchard-fresh fruit, and premium cookies, all of which can be taken and assembled into a premium gift basket.
This company says that when they create a gift basket, they “pour their hearts into it,” assembling each basket by hand with the “utmost care and attention.” They also promise that their attention is always on the impact your gift will have once it is received.
Customers looking for gift baskets will see that GiftTree works to offer a variety of presentation options in both keepsake baskets and containers, in styles for both men and women, and which have been designed to provide lasting use after the treats are long gone.
Almost all of their gifts are hand-tied with satin ribbon, shipped with complimentary cards, and include a pair of GiftTree’s signature scissors so they can be quickly and easily opened.
Because this company sells such a wide selection of different products at this time, there really isn’t any way to quote a single or static price range for the products they sell. It becomes even more difficult when you try to take into account the different sales and promotions they will feature throughout the year.
That being said, this website does provide their customers with the ability to search through their products by price, so you can filter out baskets and products which are more than you are willing to spend and only see the products that fit your specific budget.
GiftTree.com offers their customers a 100% Satisfaction Guarantee which promises that all gifts will arrive in quality condition. If either the buyer or the recipient are not satisfied with the quality of a delivered product, they ask that you contact their Customer Service department immediately so they can arrange to provide you with a replacement, credit, or refund.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-379-4065, by using their website’s Live Chat feature whenever it is available, or by submitting them directly to their website through their Contact Us link.
This company does appear to have some very unhappy customers online, many of whom offer similar complaints about their dealings with GiftTree.com. The most serious complaint appears to be the lack of quality customer service.
Multiple customers complained that they received confirmation notices of their order, and it wasn’t until the day the product was going to be delivered that they received a notice from the company saying that their order had been automatically cancelled due to issues with being able to fulfill the order or complete the delivery on time.
Obviously, this was a very upsetting experience for customers who had gone out of their way to order a gift basket in advance for someone’s special occasion, only to be told the day it was supposed to arrive that the company would no longer fill the order.
Competitors and Alternatives?
There are many different companies that specialize in providing their customers with custom assembled gift baskets for friends and loved ones. The biggest difference between most companies is in the types of products they include in their baskets, so if this particular company isn’t offering the types of things you would like to order, there is likely to be an alternative which better meets your needs.
If you have any experience with this company or their products, please leave your GiftTree.com reviews below.