Disclaimer: 1 star is the lower I can go.
Before ordering something from this guys, ask yourselves this questions:
1) You need to pay for the item?
2) Do you need the item?
3) Do you want the item?
If you answered yes to any of all of the above, stay away from them. Seriously. Don't even think on it.
I was looking for a new phone as, the one I have and that have served me well for the last 3 years, decided to deffy gravity and, of course, floor 1- phone 0 and it ended up with a smashed screen.
I saw, in a couple of technology blogs/sites I follow, some articles about this.... errrrrr..... thing called GearBest and some of my colleagues advised me this company.
Had a look at the items and prices and they are not too bad.
Found something that interested me, ordered it with "Priority Line - IEEXP" with a delivery time between 7-15 working days.
So far so good.
My order, was dispatched about one week later, due to Chinese new year, which is acceptable.
Got an email, informing me my order had been dispatched with the pictures of two parcels, with my name on it and tracking numbers.
End of the good part of this adventure.
The parcels where "sent" from China but, they have Irish Tracking numbers, which is weird.
Checked tracking info in "My orders" for a few days and, no updates.
After some research, found a website where it could be tracked: sky56 and found some interesting facts and "great" reviews of this company.
Tracking was showing nothing until three days after the order being shipped.
2017-02-09 13:07:00 Parcel departure in Shenzhen Sorting Centre
2017-02-10 10:24:00 Parcel departure arrive in HongKong Sorting Centre
2017-02-11 01:19:00 Parcel is leaving Hong Kong Airport
It was looking good.
Checking the tracking info and no changes.
After a few days, without updates, contacted the support and, this is when things start to get interesting. "Things are never so bad they can't be made worse."
Opened a ticket and got a reply from a person saying thet they noticed there was no updates on the tracking info for one week and that would be escalated with the shipping company.
Then the "Please wait a bit more" thing started.
On the 17th, I was with an agent on the live chat for an update and, he said that it takes 2-4 working days for the shipment to update.
When I told him that 5 working days have passed an no updates, he would, according to him escalate this with his supervisor and I'd be contacted within 12 hours.
In China, apparently, even time is fake. 3 days later and no email, probably because they use the same shipping company to send emails, or an handicapped snail to deliver them.
I eventually got an email, after complaining about it with the usual excuses and, you guessed it "Please wait a bit longer".
As a proof of good will, GB would give me 100 extra points, YAY!!!!!!
Still waiting for them... (not that I will use them anyway)
Went on Live chat, again saturday the 18th. After some copy and past replies, which are not even remotely related with the question asked, I figured out how "serious" they are.
She assured me that they are not lying, my order was dispatched on the 14th and it takes 2-4 working days for the tracking update is updated. I was assured would sen me an email with an updated tracking info.
Tuesday and no email, well, she never said she would send me the email this Monday, in fairness....
So, went on Live Chat again, spoke with a different agent and was told the old story: "We escalated this with the shipping company in our country and your country but no updates so far".
I asked for the name of the company so I could contact them myself, he replied me that the company is IEEXP, which is, according to Gearbest one of the Shipping methods.
I had to explain the poor soul that IEEXP is a shipping method not a shipping company. He then suggested me to contact Irish Post Line, whatever it is.
Once more, had to explain him that there is no such thing as "Irish Post Line".
Decided to change the question and asked him the name of the shipping company in his country and, the reply was "Irish Post Line".
Interesting that the shipping company in Ireland is the same as the shipping company in China.
I insisted in having the shipping company name, I was then told I had to reply to my ticket so his colleague could handle it.
According to Gearbest, my order was shipped on the 5th, the 6th and on the 14th, although there is come kind of record of the tracking number I was provided with before the 14th so, seems that my order time travelled.
Bit weird that the same order is dispatched on 3 different dates...
In the mean time, I sent GerBest a message through paypal, hopping I would have some proper information thorugh there.
I got a reply from a person where she states that the deliveries with this shipper take between 10-25 working days.
So, I am given the option to have my delivery in 7-15 working days but, the minimum is 10?
This was escalated to a claim and, almost one week later, PayPal is still waiting for GearBest reply.
Of course that their "lovely and helpful" support team, will make it sound like it is our fault, we are stupid and liars.
And, the invoice shows some value, not sure in which currency though, because there is no mention of it anywhere, but assuming it is the same currency as the original payment, it is way lower, about 15% of the real value. It seems it was due to a "system error"...
Of course that. they care about their costumers so, if things go really wrong, they offer you a refund of 30USD, in a 163 euro order.
Guys, chances you will be ripped off by this scam company is high so, rather give it to charity, if you want to loose your money.