GearBest, found online at GearBest.com, is a company that describes themselves as a “premier online electronics seller” which focuses on providing their customers with an unmatched selection of products and quality customer service.
How Does It Work?
The GearBest.com website says that they were created with the goal of offering their customers not only an “unparalleled” selection of electronics, but also “an unbeatable shopping experience, prompt shipping, and exceptional customer service.”
Their website also promises that the catalog of products they offer is constantly expanding and growing to keep up with the electronic market, as new gadgets are added every day. But they do not limit themselves to just electronic items, saying that they also strive to be a provider of men’s fashion and quality consumer products.
This website functions like any other online retailer, with customers able to visit them whenever they choose and look through their inventory via their search tool, if they have a specific item in mind, or by one of their many categories, including Cell Phones, Tablet PCs, Computers & Networking, Electrical & Tools, Radio Control, Audio & Video, Car Electronics, Home & Garden, Outdoor & Sports, and much more.
Since this company sells such a wide variety of electronics and electronic accessories, there is no real way to quote a static price range for their products. They do have their frequently changing “Deals” category, which offers products at a discounted rate, sometimes under $10 or even $5, for people who are searching for special rates.
This company provides their customers with both a Refund Policy and a Warranty for their products. The Refund Policy states that all faulty products can be sent back within 45 days of delivery for a refund of the purchase price, less any costs of Shipping and Handling. Products that are in good working order but are returned within 45 days for any other reason will be accepted, but they will be charged a 15% restocking fee.
The Warranty on their products is good within one year of the purchase date, and covers all repairs that product may require, with a few exceptions noted on their website. Buyers will be responsible for paying to ship the item to them to be fixed, but the company will cover all shipping charges to return the repaired item to you.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 347-767-3793, by using the Live Chat feature on their website when available, or by submitting them directly to their website through the Message GearBest link on their Contact page.
Like many other online retailers, this website does appear to have generally positive reviews, though there are some negative reviews that appear to show a trend that may concern some customers.
There were two complaints that were repeated more often than the rest. The first had to do with issues in shipping, with many customers saying that though they liked the prices and product selection of this company, it always seemed that shipping took much longer than what they were told to expect.
The second problem that people seemed to have was with unhelpful Customer Service when they did encounter a problem with the product they received, or with any of the issues they encounter with shipping.
Competitors and Alternatives?
The electronics market is one of the most competitive retail markets in the world, with many websites fighting for a piece of the large global market that frequently purchases electronics and electronic accessories, so if this company does not meet your needs for any reason, there are certainly many more out there that may.
If you have any experience with GearBest.com or their products, please leave your reviews below.
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