GearBest, found online at GearBest.com, is a company that describes themselves as a “premier online electronics seller” which focuses on providing their customers with an unmatched selection of products and quality customer service.
How Does It Work?
The GearBest.com website says that they were created with the goal of offering their customers not only an “unparalleled” selection of electronics, but also “an unbeatable shopping experience, prompt shipping, and exceptional customer service.”
Their website also promises that the catalog of products they offer is constantly expanding and growing to keep up with the electronic market, as new gadgets are added every day. But they do not limit themselves to just electronic items, saying that they also strive to be a provider of men’s fashion and quality consumer products.
This website functions like any other online retailer, with customers able to visit them whenever they choose and look through their inventory via their search tool, if they have a specific item in mind, or by one of their many categories, including Cell Phones, Tablet PCs, Computers & Networking, Electrical & Tools, Radio Control, Audio & Video, Car Electronics, Home & Garden, Outdoor & Sports, and much more.
Since this company sells such a wide variety of electronics and electronic accessories, there is no real way to quote a static price range for their products. They do have their frequently changing “Deals” category, which offers products at a discounted rate, sometimes under $10 or even $5, for people who are searching for special rates.
This company provides their customers with both a Refund Policy and a Warranty for their products. The Refund Policy states that all faulty products can be sent back within 45 days of delivery for a refund of the purchase price, less any costs of Shipping and Handling. Products that are in good working order but are returned within 45 days for any other reason will be accepted, but they will be charged a 15% restocking fee.
The Warranty on their products is good within one year of the purchase date, and covers all repairs that product may require, with a few exceptions noted on their website. Buyers will be responsible for paying to ship the item to them to be fixed, but the company will cover all shipping charges to return the repaired item to you.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 347-767-3793, by using the Live Chat feature on their website when available, or by submitting them directly to their website through the Message GearBest link on their Contact page.
Like many other online retailers, this website does appear to have generally positive reviews, though there are some negative reviews that appear to show a trend that may concern some customers.
There were two complaints that were repeated more often than the rest. The first had to do with issues in shipping, with many customers saying that though they liked the prices and product selection of this company, it always seemed that shipping took much longer than what they were told to expect.
The second problem that people seemed to have was with unhelpful Customer Service when they did encounter a problem with the product they received, or with any of the issues they encounter with shipping.
Competitors and Alternatives?
The electronics market is one of the most competitive retail markets in the world, with many websites fighting for a piece of the large global market that frequently purchases electronics and electronic accessories, so if this company does not meet your needs for any reason, there are certainly many more out there that may.
If you have any experience with this company or their products, please leave your GearBest.com reviews below.
53 ‘GearBest.com’ Reviews
I give them no stars. I ordered and paid for an item from them on 04/21/2019. Here it is almost a month later, and it hasn't even shipped. They got my money a month ago and after repeated attempts to get my item and asked about the problem, I got no response or answers. Finally today I get a rep on Live chat, who tells me my order is being processed and then when I call bullshit, he answers that the item is out of stock and will be processed when back in stock. It takes a month to restock an item, and you don't inform the purchaser of that problem. I'm in the U.S.A and believe they take money on the internet and don't intend to send items purchased by people in other countries. Even if a person cancels their order due to long waiting periods of inaction, they keep money for restocking fees. They make money anyway. I will never do business again with this scam company and will wage a one person war with them. I will inform anyone I know worldwide, friends and family about this scam company. They need to be stopped from using the internet to rip people off. I'm a real American and a real purchaser of an electronic item. Be informed and be aware of GearBest.com
The seam of my e-reader separated and the unit fell apart. Their attitude was that I obviously broke it. All I did was push the buttons!
This will be the first and last order , they did not ship my order since 34 days , the support team promise my many times but they laying .
good products good quality good after sales service I had a problem that was soon solved is a good store to buy vape
I purchased a drone from them. It took forever to get it and we had a problem with the camera. I asked for them to exchange the camera and sent numerous emails and pictures of the problem but they kept asking for more pictures. So I asked for a refund. I got an RMA# and shipped the drone back. After a month we still do not have our refund. Our emails are unanswered and we can not get a valid phone number to try to talk to a real person. Learn from my experience and DO NOT BUY FROM THEM.
First time I buy small item from Gearbest. The item came rather fast. Product was usable. Then I bought a GPS drone from them, again not too bad with fast delivery and the drone function 90% (the headless mode was not working). Then I order a spare battery, it came but the dimensions is bigger from the original that came with the drone and cannot insert into the drone. I asked for exchange and/or refund, but up to now they have not given me a satisfactory reply. Suppose to get back to me the next day from my 4th correspondence, but now no news. Its been 2 weeks already. I don't think I will hear from them again. It seemed that it's okay to buy 1-2 times from them, after that, quality of service drops and wrong products will be sent. Not advisable to buy from them after the 4th time.
I would like to commend the service I get from gearbest, very recommended to buy, the products come in good time and quality.
Item did not arrive, incorrect tracking number, no full refund offered, silence from customer services
I bought a Xiaomi Mi Max 2 4G Phablet on December 20th, by the 31 January it had not arrived. I contacted GearBest support and they provided me with a tracking number that was not recognised by the Post Office. My package had simply disappeared. GearBest did not offer a full refund - only a refund of half the value of the item, stating that I should have purchased insurance to enable a full refund. This is not the case as non-arrival of an item is grounds for a full refund. I asked that they provide a full refund and they said the issue was referred to their manager but after 2 weeks they still have not replied. I am on the point of opening a credit dispute through paypal unless I hear anything back from them soon. I am very disappointed and other customers should beware.