Your commute to and from work can drain you of time, energy, and money. As commute times in the U.S continue to grow longer, the demand for work from home opportunities has risen as well.
While the novel coronavirus has forced many to set up a home office, the telecommuting trend was blowing up even before the pandemic hit. In fact, the number of work from home opportunities in our country has grown by 173% since 2005.
How Does Gabbyville Work for Employers?
The role of virtual assistant is one of the most popular careers for telecommuters. Gabbyville is a virtual receptionist company founded by an entrepreneur who wanted to help small businesses save money on tasks that an onsite receptionist would normally handle including answering phones, taking messages, and scheduling. The mission of Gabbyville is to outsource the receptionist job to their community of skilled receptionists, thus freeing up business owners to focus on growing their businesses.
Gabbyville is designed to make your life easier and it is simple to use. Employers choose from one of four plans depending on their business needs and call volume. Once you set up call forwarding, Gabbyville’s receptionists (also known as Gabbonistas), will start answering your business calls Monday-Friday between 8am-11pm EST.
The company claims that their live receptionists are knowledgeable, cheerful, and professional. Employers can communicate with Gabbonistas via phone, e-mail, or text message. The higher end plans provide you with a team of dedicated, knowledgeable Gabbonistas who will learn about your business. Other plans will forward your calls to the next available virtual receptionist.
How Does Gabbyville Work for Employees?
If you are a customer service-oriented, outgoing professional looking for telecommuting employment, Gabbyville’s “Careers” page invites you to send your resume to [email protected] If you are selected, you will be required to provide verification of internet speed and complete a typing test. While you can work from anywhere in the United States, the address for the company’s headquarters is in Nashville.
Cost and Price Plans
Gabbyville’s plans range in price between $250.00 per month for the basic package to $1200.00 per month for the executive package. The main difference between the plans is the number of calls included. Customers are charged a fee of $3.00-$6.00 per additional call depending on their package. All options include a seven-day free trial.
If you have questions about the service, need help with your account, or wish to inquire about creating a custom plan, you can contact Gabbyville’s customer service team by dialing 1-800-903-7141 or e-mailing [email protected]
Online Customer Reviews/Complaints
Their website features many testimonials from satisfied clients who say that Gabbyville goes above and beyond for their customers, has helped them grow their businesses, and offers excellent customer service. Unfortunately, there are not many other reviews from customers elsewhere on the internet, and the ones we could find were not positive. One Yelp reviewer, for example, complained of terrible customer service and difficulty canceling their account.
We were able to locate positive reviews from Gabbyville receptionists on sites like Glassdoor and Indeed. Employees praised the company’s commitment to helping them maintain a work/life balance, flexible hours, and excellent training and environment. Some reviewers, however, warned that there is no room for growth and no benefits.
Competitors and Alternatives
There are many virtual reception companies that promise to take on the time-consuming work of answering calls so that your business can operate more efficiently. Popular Gabbyville competitors include Ruby and Smith.ai.
Like Gabbyville, both companies offer a variety of packages and pricing depending on your specific business needs. Ruby’s prices are similar to those of Gabbyville, ranging from $319.00 for the lowest tier package to $1399.00 for the highest tier plan. However, Ruby’s plans are priced per minute rather than per call. Like Gabbyville, Smith.ai’s pricing is based on the number of calls per month. They charge $140.00 - $600.00+.
Both Ruby and Smith.ai boast many satisfied customers. Ruby’s Facebook page is saturated with reviews from clients who rave about the company’s excellent service, professionalism, and efficiency. Some complain that Ruby is relatively pricey, but worth it. Some current and former Ruby employees have even stopped by the company’s Facebook page to leave glowing reviews about their experiences working at Ruby.
Similarly, Smith.ai has earned positive customer reviews and employee reviews. Trustpilot reviewers give the company a 4.7/5-star rating and praise Smith.ai for ease of use, professional receptionists, and good value. Feedback from Smith.ai virtual receptionists is also positive, with many on Indeed saying that the company offers great work/life balance and is an excellent telecommuting role.
Is It Worth It?
There is no doubt that virtual receptionists provide value, especially to start-up companies and small businesses. Unfortunately, it is difficult to recommend Gabbyville over its competitors, at this time, since it has drastically fewer positive reviews from customers. Your money could be better spent working with a different virtual reception company.