Fuel Rewards Reviews

Fuel Rewards
Based on 7  Reviews



Review It

Related Articles

7 ‘Fuel Rewards’ Reviews
Sort Reviews By:

Wants my credit card number



December20, 2018

Never tried to use but been solicited relentlessly so put in basic info but stopped when it came time to enter credit card number. For 5 cents a gallon savings let them have my credit card number? Something about this seems fishy. Don't like disclosing sensitive information for a measly savings that probably some kind of scam.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
Comment on this review
Your Comment
review author image
1 Review

Shell Fuel Rewards Program



May21, 2018

It's a farce. Signs all around a station promoting the 5 cent program, but it's not discovered that they AREN'T a participating station till the gas has been pumped and the receipt is printed. Then when the fuel rewards customer service people are contacted, the matter dissolves into the air, with a bunch of excuses.

Did You Find This Review Helpful?
out of 3 People Found This Review Helpful
Comment on this review
Your Comment

review author image
1 Review

Misrepresentation in Advertising



February28, 2017

Every time I try to use Shell Rewards it throws an Error 172. I called customer service to report it and they said my card was fine. I tried again and even four different pumps and it always now continues to say rewards unavailable. In this state Ohio it is known as bait and switch which is illegal since they are not honoring their advertising.

Did You Find This Review Helpful?
out of 1 People Found This Review Helpful
Comment on this review
Your Comment
review author image
1 Review

Ripoff



August17, 2016

Not all Shell gas stations accept the Fuel Rewards card. As a result, I lost money on every single fillup this summer. Furthermore, the Fuel Rewards Customer Service refused to adjust the price I paid. COMPLETE RIPOFF!

Did You Find This Review Helpful?
out of 1 People Found This Review Helpful
Comment on this review
Your Comment

review author image
1 Review

Big PITA



May31, 2016

I was a member of the Shell FRN Program. It was a total hassle and a frustrating experience. I am also a member of the AAdvantage Program and my cards were registered for both. When I ate out I never received credit for my dining experience with FRN.

I called to find out why and was told that my card couldn't be used for both. I asked where that was written - they couldn't tell me. So I spent and held hour looking through their Ts&Cs and finally found it. So, I removed one of my cards from the AAdvantage program, and left it at FRN.

Tried eating out again, and again was told the same thing. I told them I had removed the card and they asked me to send them a copy of my receipt, I did, and received the same answer. I spoke to a number of very rude people at the FRN office. Finally I reached a supervisor and he gave me credit.

I ate out again, and received the same song and dance. I again furnished a copy of my receipt and again had to escalate it to a supervisor.

This happened to more times - 4 times in all. Still the same responses.

Seems they are not interested in maintaining customers at the expense of fixing a problem.

I will never buy Shell products again and I have sold all my Shell stock.

Did You Find This Review Helpful?
out of 2 People Found This Review Helpful
Comment on this review
Your Comment
review author image
1 Review

fuel rewards network



May28, 2015

now that its limited to 20 gallons at a time its hardly worth the hassle to keep up with. Their drive for 5, 5 cent discount stops at 50 dollars total, so if you want to slide two cards in every time you get gas for 50 cents and only buy at shell who seems to be 5 cents higher than others locally its a fine deal. Marketing at its best not worth the hassle

Did You Find This Review Helpful?
out of 2 People Found This Review Helpful
Comment on this review
Your Comment

review author image
1 Review

Ripoff



August29, 2014

Stick with the direct grocery store or gasoline company card programs. FRN is a ripoff - tried to use the rewards I accumulated at a Shell station member of FRN and told those points were not applicable as I got them in another state. Ridiculous.

Did You Find This Review Helpful?
out of 2 People Found This Review Helpful
1 Comment
December 06, 2014

Exactly another state... maybe check the rules .. but Hey . I live in Florida.. FRN has been fantastic to me.. with over 600 online stores to choose from I'll buy something online at Target , pick it up local pre paid and get gas discounts.. 4 times this month I paid the lowest u can on gas.. 11 cents. (the minumum) and have never paid full retail on gas since.. ! saved a least a 600 in gas if not more so far!

Your Comment

Leave a Review