Front Desk Reviews

About Front Desk

Front Desk, found online at FrontDeskHQ.com, is a new company that provides small and medium sized business owners with software that can handle all your basic business needs so you can focus on growing and expanding.

How Does It Work?

According to their website, the goal of this company is to allow their customers and clients to focus on growing and expanding their business, while leaving the important and necessary day-to-day tasks of running a business to their software.

These important tasks include everything from tracking employee attendance to managing schedules, automating billing, measuring data and analytics, dealing with payroll activities, and much more. 

At this time the Front Desk software is being promoted as best suiting those in the health industries, including Fitness, Health & Wellness, Sports Instruction, Music, Kids' Activities, and Dance.

If you are unsure if this software will fit the needs of your business, their website gives people a free demonstration of what their software can offer so you can best evaluate whether or not it may meet your needs.  

Cost/Price Plans

Currently this company offers two different subscription options. The first is their Business Package, which is priced at $99 monthly, though billed annually, and provides you with everything you need to manage your schedule, track attendance, automate billing and payments, integrate merchant processing, alerts and notifications, and real-time reporting and analytics.

The Pro Package is priced at $179 monthly, billed annually, and includes all the features of the business plan, as well as the ability to digitally send and sign contracts, manage staff pay rates and run payroll, design and automate email marketing campaigns, sell merchandise in person, and have access to CSS in order to fully customize your website. 

Regardless of which package you choose, you are welcome to try their service for a 30 day free trial, during which time you will not even be asked for a credit card number, until the trial expires and it is time to move to a paid account to continue your service.

Refund Policy

This website does not provide any information regarding refunds, likely because they do provide their customers with a full 30 days in which to try their service with their own business before they commit to paying for this service. This should be enough time for you to evaluate how this business genuinely meets your specific needs before you begin paying for it. 

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 855-417-7108 or by submitting them directly to their website through their Contact Us link. 

Reputation

This software appears to actually have wonderful reviews, both from customers who use it for their business on a daily basis and from business and technology publications which have reviewed this software and found its features and ease of use to be impressive.

One complaint that people have mentioned is that the Front Desk software kicks out automated reports that they are unable to customize to fit their needs. Most owners have said that they can still take the information they provide and input into their Excel spreadsheets and that works fine, but it would be nice if in future updates they are given the ability to make these reports function for their specific needs.    

Competitors and Alternatives?

If you are not a health and wellness company, there are many other kinds of software out there that have been designed to help you meet your needs, whether it is in marketing campaigns, data and analytics, billing processes, payroll management, or almost any other computer based business need.  

If you have experience with this company or their products, please leave your Front Desk reviews below.

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