Freshly is a company which promises their members gourmet, ready-made meals delivered directly to their door so they can effortlessly have delicious, healthy meals.
How Does Freshly Work?
Freshly.com says their goal is to provide their members with meals made completely from the best, all natural ingredients which are free of gluten, artificial sweeteners, added sugars, and hormones. They look to provide their customers with healthy meals comprised of mostly proteins and nutrient dense vegetables.
Their ingredients are screened by doctors to make sure they meet Freshly standards, then approved ingredients are turned over to their team of chefs who create delicious meals out of them and add them to their menus.
The chefs can cook your customized orders, which are portioned to make sure you are satisfied all day long, and then delivered to your doorstep in a refrigerated box so your food is fresh.
There are two plans members are able to choose from. The Freshly Fit plan is designed by Dr. Comstock, a board-certified weight-loss specialist and the author of Anti-Aging 101, to help people meet their weight loss goals.
The website says customers on this plan report losing an average of 5-10 lbs in the first week and 15-25 lbs after four weeks on the program, and once users have met their goals, they can switch to the Freshly Flex plan.
The Freshly Flex plan allows their members to choose from an entire menu of breakfast, lunch, and dinner options to design their own weekly meal schedule which makes healthy eating very convenient.
The Freshly Fit meal plan costs $229 per week and is their most expensive option because it is completely all inclusive and provides members with 7 days of breakfast, lunch, and dinner, for a total of 21 meals per week, and also provides members with access to a Freshly Coach to help them meet all their weight loss goals.
The Freshly Flex plan has different prices, depending on how many meals you wish to have delivered. Members can have six meals delivered for $69 per week, nine meals delivered for $99 per week, and twelve meals delivered for $129 per week.
Regardless of which option you choose, members can create any combination of breakfast, lunch, or dinner menus that they want.
Freshly.com does not provide a standard Refund Policy, as they offer a membership service which can be adjusted from week to week.
They do offer a 100% Customer Satisfaction Guarantee, which says that customers who contact them within seven days of a shipment they are unhappy with will have their meal replaced or credited at their expense, though they may require photo documentation of the meal you are unhappy with before they refund your money.
Members are also able to pause or cancel a plan anytime as long as you provide them with a minimum of 72 hours notice prior to your next scheduled delivery.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 844-373-7459 or by email at [email protected]
Customer Reviews and Complaints
Customer reviews of Freshly are generally positive. The company is praised for their consistency of quality and timely delivery. Still, some customers complained about meal mix-ups and late deliveries, as well as the meals being prices too high relative to their quality.
Competitors and Alternatives?
Companies which provide healthy, ready made meals directly to your home – or at least everything necessary to easily prepare healthy meals – have grown in popularity in the last few years and include a wide variety of options, such as Blue Apron and many others.
If you have any experience with Freshly or their products, please leave your reviews below.
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