FreshDirect Reviews

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About FreshDirect

FreshDirect is a new grocery delivery service that says they deliver the highest quality food from farm to table so their customers can continue on with their active lives while still having access to the best possible food products. 

How Does It Work?

The website says that FreshDirect maintains relationships with farmers and artisans so they can provide superior quality in product sourcing. They then use technology to make it easy for their members to shop these products and arrange delivery of them right to their door on their own convenient schedule. 

Currently this service is only available in the New England area, including certain areas of New York, New Jersey, Connecticut, Pennsylvania, and Delaware, as well as the Hamptons during the summer.

Cost/Price Plans

It is free to create a FreshDirect account but in order to have items delivered you must make a minimum order of at least $30, sometimes more depending on where you live. Delivery charges will range between $5.99 and $15.99 depending on where you live.

In addition, the grocery items you will find on FreshDirect will be slightly more expensive than those from other grocery services because they are considered gourmet and artisanal products. 

Refund Policy

If customers have issues with any item they receive, the website requests that you contact them immediately and let them know. They instruct customers not to discard any item they have a problem with, because when they send someone to replace the item they may be requested to collect the problematic item.  

Customer Service Contact Info

Customers can contact their Customer Service team to discuss any questions, concerns, or complaints is by submitting them by phone at 212-796-8002, by submitting them directly to their website, or by email at [email protected]


FreshDirect appears to have a positive reputation from their users and from other third party independent reviewers. Again, many of the concerns people have is with the pricing of their items, but as their products are considered gourmet, this is to be expected.  

Competitors and Alternatives?

There are many other websites out there that offer customers grocery delivery services, though they are normally just standard delivery services and not gourmet food services. These websites include Peapod,,, and more. 

If you have experience with this company or their products, please leave your FreshDirect reviews below.

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