FreeTaxUSA Reviews
FreeTaxUSA is a company that offers free automated federal tax return preparation services with a number of paid optional services, such as state tax filing, priority support, amended returns, and other professional services.
How Does it Work?
Software that allows people to do their taxes on their own, unassisted by a tax professional, is one of the most needed and competitive products available at this time of year, with companies like FreeTaxUSA, TurboTax, and TaxHawk all competing for your business.
FreeTaxUSA states that they give their customers the ability to prepare, print, and e-file their taxes for free. Their software supports home and child credits, investments, small business income, and more.
The reality of this software, however, is that it only allows you to prepare and file your Federal taxes for free, using their basic software package. Filing your state taxes will cost you a flat fee of $14.99.
Their software uses simple step by step questions and instructions to take away the worry and hassle from doing your taxes.
For an extra $6.99, you can upgrade to the deluxe version of the software and add priority support, audit assist, and unlimited amended returns.
Regardless of whether or not you choose to upgrade, FreeTaxUSA.com says that all returns come with a 100% accuracy guarantee, that your returns will be safe and secure, and that you will be given free customer support.
To receive the direct customer support phone number, you must be a registered user. Until then, you can submit questions via their website.
This software promises that they will give you the ability to finish your taxes in as little as 30 minutes, along with an automatic refund calculator to give you a running account of how your refund is accumulating on every page as you progress.
They also promise that their software has a built in error checker to make sure that your tax return is problem free before you send it to the IRS, so you should have no complaints.
If you're assessed any penalties due to a calculation error in their software, they will pay all interest or penalties that accrue as a result.
If you have any experience with FreeTaxUSA or their services, please leave your reviews below.
FreeTaxUSA Customer Reviews
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Extremely misleading
Made it seem like they would file my state taxes online only to tell me to mail after they created the form instead.
FreeTaxUSA Equals No Customer Support!!!
FreeTaxUSA does NOT OFFER CUSTOMER SUPPORT!!! Watch out people, if something goes wrong there would be no phone number to call. FreeTaxUSA will require you to use their email, and multiple staff will send you messages back and forth WITHOUT addressing the problem!!!
I paid and they didn't file
Very happy with FreeTaxUSA
When you need Tax USA they disappear! WITH YOUR TAXES!!!
9 Year Dedicated Customer
Always IRS Recommended.
Always BBB Accredited.
Always reliable.
Always easy.
Always customer support friendly.
Always does it right the first time.
I have never experienced a problem in 9 years.
Totally trustworthy professional service.
I have used them for many years now never had a problem. I have emailed for technical support. they always got back to me in timely manner. I Usually pay for a printed copy sent to me as a backup for my records. I used TurboTax when you had to buy a c/d before it was offered for online purchase . freetaxusa cost less. works the same that is why I use it.