FreeTaxUSA Reviews
FreeTaxUSA is a company that offers free automated federal tax return preparation services with a number of paid optional services, such as state tax filing, priority support, amended returns, and other professional services.
How Does it Work?
Software that allows people to do their taxes on their own, unassisted by a tax professional, is one of the most needed and competitive products available at this time of year, with companies like FreeTaxUSA, TurboTax, and TaxHawk all competing for your business.
FreeTaxUSA states that they give their customers the ability to prepare, print, and e-file their taxes for free. Their software supports home and child credits, investments, small business income, and more.
The reality of this software, however, is that it only allows you to prepare and file your Federal taxes for free, using their basic software package. Filing your state taxes will cost you a flat fee of $14.99.
Their software uses simple step by step questions and instructions to take away the worry and hassle from doing your taxes.
For an extra $6.99, you can upgrade to the deluxe version of the software and add priority support, audit assist, and unlimited amended returns.
Regardless of whether or not you choose to upgrade, FreeTaxUSA.com says that all returns come with a 100% accuracy guarantee, that your returns will be safe and secure, and that you will be given free customer support.
To receive the direct customer support phone number, you must be a registered user. Until then, you can submit questions via their website.
This software promises that they will give you the ability to finish your taxes in as little as 30 minutes, along with an automatic refund calculator to give you a running account of how your refund is accumulating on every page as you progress.
They also promise that their software has a built in error checker to make sure that your tax return is problem free before you send it to the IRS, so you should have no complaints.
If you're assessed any penalties due to a calculation error in their software, they will pay all interest or penalties that accrue as a result.
If you have any experience with FreeTaxUSA or their services, please leave your reviews below.
FreeTaxUSA Customer Reviews
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This is not a "service" from any perspective
Unfortunately, I have had a terrible experience with this service, which is even worse this year. It's sad that this service is called a partner.
When filing my taxes for 2022 (the day of the deadline), they charged me for the state tax filing but, later in the process, informed me that I should submit paper forms; no warning or information about the possibility of this outcome popped up prior to being charged. It was too late to mail anything at that point. I found a number online that I called that apparently wasn't theirs. Their site didn't have any phone number, so I had to ask my bank to dispute this charge and explain what happened.
This year, I started a few days before the deadline in case they will not be able to e-file. I filled out all my forms but could not submit a payment as it was declined. I found a Reddit topic with someone's recommendation to create a support case, which I did. Andrew C replied with the requirement to pay $35 as compensation for the dispute from last year. Otherwise, they will not accept my submission. I refused, explaining that the service was not provided.
The last message from the support was, "Hello, I'm glad that you prepared the return in time to make alternate arrangements this year."
I don't think it's worth continuing with this service anyway. Shame.
Extremely misleading
Made it seem like they would file my state taxes online only to tell me to mail after they created the form instead.
I have used them for many years now never had a problem. I have emailed for technical support. they always got back to me in timely manner. I Usually pay for a printed copy sent to me as a backup for my records. I used TurboTax when you had to buy a c/d before it was offered for online purchase . freetaxusa cost less. works the same that is why I use it.
FreeTaxUSA Equals No Customer Support!!!
FreeTaxUSA does NOT OFFER CUSTOMER SUPPORT!!! Watch out people, if something goes wrong there would be no phone number to call. FreeTaxUSA will require you to use their email, and multiple staff will send you messages back and forth WITHOUT addressing the problem!!!
I paid and they didn't file
Very happy with FreeTaxUSA
When you need Tax USA they disappear! WITH YOUR TAXES!!!
9 Year Dedicated Customer
Always IRS Recommended.
Always BBB Accredited.
Always reliable.
Always easy.
Always customer support friendly.
Always does it right the first time.
I have never experienced a problem in 9 years.
Totally trustworthy professional service.