4 ‘FreedomPop.com’ Reviews
Another oriental chop shop internet scam company.
I waited for more than 40 minutes to reach customer services to downgrade my plan to 500mb free plan. I got $12.49 refund of Premium service in August but my account was cancelled when I want to use 500MB free account to check a single email. In October, I received a pending charge $24.99 again for no reason. I have to queue in line for an hour to reach customer service again to see why I got such charge.
Stay away FreedomPOP, it is not really free.
It's hard to argue with free service, but Freedompop goes out of their way to prove that logic incorrect. If you get a device, pray you have no problems with it because their support is horrible. You have to spend 30 minutes waiting to talk to someone and then get someone with a thick Indian accent who seems more interested in arguing with you than helping.
On it's face, the billing is already deceptive and predatory. What's worse, is that they have billing policies that are COMPLETELY UNDOCUMENTED. I don't even know if this is legal at all, but since you have to sign an arbitration agreement, you can't take them to court over it.
If you have a problem with billing, good luck getting a refund. I had to provide my own documented proof of their error to get them to offer me HALF of my money back and then had to threaten to dispute the charges with my credit card company to get the rest.
Do NOT do business with this company, even if you think the free plan is right for you. Eventually SOMETHING will go wrong and you will thoroughly regret ever doing business with them.
I recently signed on with freedompop and received my reconditioned HTC evo 4G phone. Everything looked well but then discovered there are no numbers available for my state so I had to get a phone number from another state - this is an inconvenience but workable. Then I tried setting up my "new" phone to discover apparently I must have a gmail account - this would have been nice to know before I paid for the phone, but still workable. As I am attempting to sign up for a new gmail account, a window pops up asking me to "add a gmail account" and every time it does it erases my password. So it's telling me to open a gmail account but keeps stopping me from doing just that. If I had a hammer this would no longer be workable. I used my PC to create a gmail account despite the fact that I really don't want one just so I can use my new phone. I will write updates as this progresses so keep posted.