Really poor irresponsible scam! The staff told me the amount was cancelled and will be refunded back to my account, when I called my bank, the bank told me the amount was not even cancelled.
On the 11 April 2015, they double charged my account on a thing I didn't even make an order! I only ordered one set of perfume which already 14 days and haven't arrive.
On 22 April 2015, I made payment on two perfumes and they said they have cancelled which is not!
A total untrustable site that the admin treats you like an idiot. I'm from Malaysia & I can't even call through their Hotline! Below is their only response!
Thanks for your email, your request is important to us and will be responded to within one business day.
All orders are automated so in most cases we cannot cancel orders. If you placed an order in error, you can simply refuse it and it will be sent back to us.
Sometimes we can cancel an order if we catch it in time, if you must cancel try reaching us by phone Monday through Friday between 7am and 4pm EST at 1-888-557-3738 or 001-718-482-6970.
Have you browsed our help section or logged into your account?
Please browse today's available products and pricing at http://www.fragranceX.com. We look forward to serving you soon!
Thank you for your email. I have canceled your order per your request. A refund has been posted to the original method of payment. Please allow 1 -2 business days for the refund to clear. We look forward to serving you again soon.
Why allow 1 or 2 business days for it to clear while they never even cancelled my amount?! What a big lie!