FlightFox.com Reviews

FlightFox.com
( 4 reviews )

About FlightFox.com

FlightFox.com is the online home of FlightFox, a modern day travel assistance company which promises their customers that they can find them the best, most affordable flights for their upcoming trip, guaranteed.

How Does It Work?

According to their website, the FlightFox trip planning process works very simply. First, you describe the trip you are hoping to take to their team. Please include your chosen destinations, dates of travel, your level of flexibility in either destinations or dates, and any other travel preferences which are important to you or the other people traveling in your group. The website says not to worry about missing any important information, as someone from their team will be following up with you. 

Your assigned flight expert will work with their resources, which includes their years of experience and industry know-how as well as custom built tools to determine the best available routing, pricing, deals, airlines, cabin availability, and more. If necessary, they will also work with other available team members to find the best options for your needs. 

FlightFox.com promises that their customers will never be subjected to any sales calls, advertising, or marketing promotions, and that their company relies entirely on the hopes that their excellent service causes their customers to recommend their service to others.  

 

Cost/Price Plans

The fee of their planning services will depend on the complexity of the trip you are hoping to plan, with premium, multi-city, and group trips taking longer to plan and therefore resulting in higher expenses. To see the estimated fee of your trip planning, you can enter the details into their website and you’ll see the fee calculated in real time. There is a single, fixed fee per each trip. 

They do, however, offer their customers two payment options. The first is their Pay Now option, which promises to find their customers the lowest price. The Pay Later option guarantees that they will be able to beat your best quote by more than the fee they will charge you for planning your trip. 

Customers are never obligated to purchase the flights that proposed to them, as their team makes no money from the bookings being made.   

Refund Policy

As mentioned above, this company offers their customers two guarantees. The first is to beat the quote you provide them for other itineraries you have found on your own or been provided with, or to simply provide you with the most affordable itinerary possible. If FlightFox.com is able to meet the guarantee you were provided with, then they have met their burden and no refunds will be given. If they are unable to do that, they will not charge you the fee for their planning services.   

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at either [email protected] for questions about existing flight itineraries or at [email protected] for questions about how their company works.

Reputation

The FlightFox services actually appear to be really well liked in the travel community. Many of the people who used their service said the truth was that the flights they were found were easily available on trip planning search engines – they weren’t really hard to find options that wouldn’t have been otherwise available to the travelers themselves. 

However, as many of the reviewers pointed out, the reality of air travel most of the time is that the best possible flight prices are generally available for very small windows of time which are nearly impossible to predict, so having a team of trip planners keeping an eye on your necessary flights all day long until the find the best option for your needs is truly a great service that has resulted in many people saving hundreds of dollars.      

Competitors and Alternatives?

There are many different travel booking companies which act as aggregate search engines that provide people with the best flight prices at any given time, but not many other services which provide a team of people that will actually monitor these websites for you.

If you have any experience with this company or their products, please leave your FlightFox.com reviews below.

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4 ‘FlightFox.com ’ Reviews
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Flightfox is Scam
July 9, 2019
They hardly saved any money over my initial quote and charged me for it. The next day I could find better flights than them. This company is out there to scam, doesn't care about you.

Worst customer service ever!
April 7, 2019
They're impossible to talk to on the phone (only email); thet don't find good deals; and they don't understand simple questions. I would avoid them at all costs!!!

Flightfox is a scam!
December 14, 2018
I am going on a trip over the holidays and was trying to find a good flight hotel deal. I tried flightfox by sending them a link to a trip I found on airtransat. I told them that I wanted a trip for 3 persons for certain amount. They replied to me with a trip for 1 person for an amount less that the one I sent but the total for three persons would still be way over my limit. I decided to just ignore their messages cause I thought it was ridiculous. I didn't know about the fees they charged if you didn't decide to take their trip. Three weeks later I look at my bank account and flightfox charged me 67.00 dollars. Nowhere on their site was I ever informed about how much this fee was or when it was to be charged. They never gave me a choice to refuse or accept this charge. I am now trying to see I they will refund me the fee. But they seem to think that they did nothing wrong. Has anyone dealt successfully with them? I think their practices are deceptive.

Teropatara
April 2, 2017

Never use Flightfox. It is a scam! They found us terrible flights from our departure location in Europe to Hawaii only couple of euros cheaper than our initial flight plan was and they were refusing to refund their fee to us although we were absolutely not happy for their suggested flight schedule.

The reason why we were not happy to their flight schedule was that in their suggestion all 3 flights from our departure location to Hawaii were separate bookings with very narrow times to change planes. If we would miss our next flight, no one would compensate the missing flight to us because of the separate bookings. Our initial flight plan that was only couple of euros more expensive than the plan that Flightfox was suggesting to us, was from a travel agency on one booking and in case that we would miss our next flight due to flight delays etc, the travel agency/airline would compensate us other flight.

Be aware of Flight fox especially if you are travelling somewhere where you need 2 or more flights. The policy of Flightfox to make bookings is absolutely ridiculous as they suggest separate bookings that might be couple of euros cheaper than yours but there are huge risks that due to flight delays you don't achieve your final destination. And then you have lost your money to Flight fox as they could save these couple of euros with much worse booking than yours.