FixYa.com is a website that describes itself as the "easy way" for people to find answers and solutions for any product questions, problems, and troubles you may be having, for all different kinds of products and items.
How Does It Work?
FixYa.com is a forum where people of all different backgrounds and expertise can come together and provide solutions for people who are seeking help. Those who looking for solutions can do so in a variety of ways. First, by searching through popular questions, or through categories, like Cars, Cell Phones, Printers & Copiers, Washing Machines, Motorcycles, Digital Cameras, Televisions, and much more.
Customers can also submit their own questions by typing your question in the box, clicking the Ask button, then choosing the relevant product or category for your question. Make sure your question is as detailed as possible, because the more details you offer, the better able the Experts will be to answer you. The response time will vary, but you will be sent an email to notify you when a solution has been offered.
This website is free to use, both for users seeking solutions, as well as users who are interested in signing up as "experts" and offering their solutions to unsolved problems.
Since the website is free to use, both for askers and answerers, there is no published nor necessary Refund Policy, nor is there a Guarantee Policy.
Customer Service Contact Info
This website does not offer traditional contact information, since they are more of a general forum that allows users to interact with each other. Customers that are having an issue with another forum member can submit their problem using the Report Abuse button. If you are having a problem with the website itself, however, you can contact them at [email protected]
This website has mixed with reviews, with some people saying they found it helpful, especially with popular products and more common problems, but other users saying that they were unable to find productive help.
Competitors and Alternatives?
Customers who are having problems with a product that have recently purchased should always reach out to the brand or retailer support team first, so they do not accidentally void their Manufacturer's Warranty. If it's an older product that is no longer under warranty, there are many different online forums and pages that can offer help.
If you have experience with this company or their products, please leave your FixYa.com reviews below.