Firstleaf Wine Club Reviews
About Firstleaf Wine Club
The Firstleaf Wine Club, found online at Firstleaf.club, is a new wine club which describes themselves as “the first fully personalized and customizable wine club” at work in the US today.
How Does It Work?
According to their website, the goal of Firstleaf Wine Club is to be a “revolutionary” new way to enjoy wine. Instead of other wine clubs which rely on wine experts to choose your wine for you each and every month, Firstleaf says they only need one expert to choose your wine each month, and that’s you.
Customers who sign up will get to choose whether they prefer a monthly shipment of red or white wine, or a mix of the two, and whether they prefer domestic or international wine, or a mix of the two. Once you’ve signed up and receive your first shipment, that’s when your membership truly begins.
Each time you receive a shipment, you will provide the company with feedback on what you liked or didn’t like about each bottle of wine, so each and every month they will be able to send you a selection of wines that are better and better suited to your tastes.
In addition, customers will be able to see all the selections they have coming up for the next month and choose to swap those wines out for different wines if they choose, and they have complete control over the shipment schedule as well, with the ability to pause or skip a month at any time.
It seems as though every member will start off with a single shipment of three bottles priced at $19.95. These are the three bottles the company uses to get your feedback on the types and tastes of wines you like and don’t like, before they proceed with your regular membership order of two, three, or six bottles per month.
The website says that because they have “cut out the middleman” and partner directly with wine producers to save their customers up to 60% off the retail price of each bottle. Each half case of wine you order will be priced at a flat rate of $79.00, and the smallest retail discount you will ever receive will be 25% off a bottle.
In fact, Firstleaf Wine Club does provide their customers with a Refund Policy, which is actually very unusual for a wine club. Of course if a bottle arrives at your house broken or damaged, customers should contact Customer Service right away so they can address the problem as soon as possible.
However, this company goes a step further and says that they want their customers to be 100% satisfied, and so a customer who isn’t satisfied with a bottle of wine they have received from Firstleaf should contact their Customer Service team to discuss a potential refund or replacement.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-461-7203 or by email at [email protected]
Unfortunately this company appears to still be very new because there simply are not very many reviews of this service at all, either from customers or from other wine based services, websites, and blogs.
That being said, this company is making some amazing promises that are almost too good to pass up. The ability to get monthly selections based specifically on your tastes and feedback, the ability to return bottles you are dissatisfied with, and the promise of a minimum discount of 25% off retail price with the ability to pause or cancel your service at any time seems to add up to a company that customers should be willing to try for themselves.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Firstleaf Wine Club reviews below.
59 ‘Firstleaf Wine Club’ Reviews
I received an email stating payment did not go through - bank says otherwise. I have attempted to contact them and their toll free number seems bogus. No salutation (correct number?) and an eternal wait with no rep. answering. I want to dump these people but cannot contact them. This ridiculous.
I had actually ordered a full box of a nice Pinot Grigio that I enjoyed. Too bad they shipped the wrong wine and instead sent one that I rated poorly. They admitted the error but couldn't figure out how to correct it.
So I'm stuck with a box of wine I don't like and all they could offer was to send me more of THE SAME WINE.
Incompetent is an apt description. I cancelled my subscription and will try another service.
trying to get out of firstleaf is hard to do they run around the block
an back again. an you still can find it the e mail address is
www.firstleaf.club/unsubscibe that don't show you any thing on
how to unsubscribe from them
As with any product one tries, there may be good and not so good. So many wineries now exist, and there are numerous regions and wines that may be what we are seeking.. I will trust the rating unless proven different. The new age will be taken into consideration. Seems some of you customers are seeking Bentleys at Yugo prices.
We just received the package, my concern is do you want the package back?
Gerry G. Magnuson
I subscribed when I saw their ad in a golf magazine. I decided to subscribe for shipments every 3 months. I received my initial shipment in Feb and expected for receive my second shipment in May. In March (less than 30 days after my initial order) I received an email notification my second box had shipped. I contacted Firstleaf and told them I was not expecting my second box until May. They apologize and asked if I still wanted the second box. Since they already charged my card, I said yes and told them I DID NOT want my third box until June (3 months). Then in April I receive another email notification my third box has shipped. Again I contacted the company and was given some auto response that did not even make sense and did not answer my question "Why am I receiving my their box now?" I tried to get an answer for several days and finally decided to cancel my subscription. I think they are a scam! Do not use this service!
I have called their toll-free telephone number 10 times and ALWAYS received a tape stating that either no one is in the office OR they are experiencing a high call volume. Therefore, they are either extremely inefficient OR it is something else!
They talk about the initial shipment being 95 points & worth $45+ per bottle. I found it to be barely O K & value at less than $10 per. Also, they talk reefer trucks until close to destination. Mine was on non reefer truck for over 7 hours @ over 94 F. Then a snotty reply from someone named Michelle when I suggested I don't care if it is across the street that over 7 hours intense heat will destroy wine; even though this wasn't very good anyway. Asked for refund as per their guarantee, didn't get it nor a reply. Don't go near these bandits.
The irony of the earlier comments is that the wines being shipped are not only unavailable in stores, but have almost no online or retail information available. While that might point to a problem for people more interested in showing off wine than drinking it, it especially dissolves comments like "these were $6 bottles of wine." - many of the wines shipped over the past few months do appear as winners in wine competitions and at least one is listed as retailing for $55. That isn't to say they all are this way...this month they have included an $11 bottle, so sure...I will pay attention. In terms of quality, not only have I experienced a solid selection of some of the finer wines I have had, and I have traveled the world drinking wine, but friends and family concur that they have been very balanced, mature, complex wines that arrive in great condition. Shipments go out in refridgerated trucks until the final leg of delivery and you can either take what they suggest or swap each and every bottle for a different one via an easy to navigate website, as well as change your preferences entirely. The selections are made based on what you liked (or did not) from each previous shipment. For 6 bottles, you are paying about $15 per bottle, so this is hardly a dangerous investment. Short runs and limited editions mean that finding reviews online can be tricky and often impossible - but then, if you just want the same old liquor store variety, why are you in a wine club anyway.. What you can find are other members reviews and I have yet to find one that denotes disappointment.