Firstleaf Wine Club Reviews
About Firstleaf Wine Club
The Firstleaf Wine Club, found online at Firstleaf.club, is a new wine club which describes themselves as “the first fully personalized and customizable wine club” at work in the US today.
How Does It Work?
According to their website, the goal of Firstleaf Wine Club is to be a “revolutionary” new way to enjoy wine. Instead of other wine clubs which rely on wine experts to choose your wine for you each and every month, Firstleaf says they only need one expert to choose your wine each month, and that’s you.
Customers who sign up will get to choose whether they prefer a monthly shipment of red or white wine, or a mix of the two, and whether they prefer domestic or international wine, or a mix of the two. Once you’ve signed up and receive your first shipment, that’s when your membership truly begins.
Each time you receive a shipment, you will provide the company with feedback on what you liked or didn’t like about each bottle of wine, so each and every month they will be able to send you a selection of wines that are better and better suited to your tastes.
In addition, customers will be able to see all the selections they have coming up for the next month and choose to swap those wines out for different wines if they choose, and they have complete control over the shipment schedule as well, with the ability to pause or skip a month at any time.
It seems as though every member will start off with a single shipment of three bottles priced at $19.95. These are the three bottles the company uses to get your feedback on the types and tastes of wines you like and don’t like, before they proceed with your regular membership order of two, three, or six bottles per month.
The website says that because they have “cut out the middleman” and partner directly with wine producers to save their customers up to 60% off the retail price of each bottle. Each half case of wine you order will be priced at a flat rate of $79.00, and the smallest retail discount you will ever receive will be 25% off a bottle.
In fact, Firstleaf Wine Club does provide their customers with a Refund Policy, which is actually very unusual for a wine club. Of course if a bottle arrives at your house broken or damaged, customers should contact Customer Service right away so they can address the problem as soon as possible.
However, this company goes a step further and says that they want their customers to be 100% satisfied, and so a customer who isn’t satisfied with a bottle of wine they have received from Firstleaf should contact their Customer Service team to discuss a potential refund or replacement.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-461-7203 or by email at [email protected]
Unfortunately this company appears to still be very new because there simply are not very many reviews of this service at all, either from customers or from other wine based services, websites, and blogs.
That being said, this company is making some amazing promises that are almost too good to pass up. The ability to get monthly selections based specifically on your tastes and feedback, the ability to return bottles you are dissatisfied with, and the promise of a minimum discount of 25% off retail price with the ability to pause or cancel your service at any time seems to add up to a company that customers should be willing to try for themselves.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Firstleaf Wine Club reviews below.
51 ‘Firstleaf Wine Club’ Reviews
This review is of the club, not the wine - which is certainly overpriced for what you get. That being said, after my first order, I cancelled my membership. Several months later I received an e-mail giving me a $40 credit to resume my membership. All I did was open my email. Next thing, I received an e-mail telling me my wine was on the way. I e-mailed back advising that I had cancelled my membership, but was told it was too late and there was no way to return the wine, but they would give me a $40 credit. So, ok. you can imagine how surprised I was to receive notice the following month that another shipment was on the way. So, when I e-mailed customer service, I was told that just logging onto their web site would reactivate my membership. What a rip off!
I ordered my three bottles for three dollars on Thursday and they were delivered to me on Saturday free. And I noticed it’s almost $100 to continue the club and you get only six bottles per month. There are other clubs you get twice as many for less. So today I’m canceling it because it did say no questions asked cancellation. If it’s a hassle I’ll just order a new credit card. I would like to think I’m happy because three for three is a pretty damn good deal and the rest of the rip off. Good luck
The intro price is great! $20 for 3 bottles of wine. But after that, you're looking at $95+ for 6 bottles. Maybe $15-$16 a bottle of wine that you can normally get for $10-$13.
I checked a few of the bottles on their site, and my own searches yielded that I could in fact buy those wines cheaper. The Counter Cut, the Lost Dog... both examples of wines I found well under that $15 mark.
In conclusion, if you only have 1 wine/liquor store in your town and they gouge you, then maybe use this service, but if you have a reasonably priced wine store, you can get these cheaper.. much cheaper.
Much of what is quoted on their site really feels like restaurant prices. Yes, you will pay $50 for a $12 bottle at a restaurant, and substantially more if you're doing wine-by-the-glass. But in my local wine stores (and I have a few by me), I can find a good bottle for $10-$15... and not have to worry about subscriptions, plus I get to pick my own, and don't get stuck with their recommendation. In addition, my local spot usually discounts 6 or more bottles by 10-15% on top of that. So for me to buy 6 bottles, I could easily come in around $50 or $60... much cheaper than $95.
The business model must make money, so don't be fooled into thinking you're saving money through this service.
I want to emphasize that they are not deceptive. Their stats are just applicable in a very unique situation that most customers would not face. For the vast majority of people, you are not saving money through this service.
I asked several months ago for them to send me only red wine, no rose, no white. I threatened to quit if they send me any. Guess what? They keep sending me white wine. Today I decided to quit the Wine Club, not so easy to do that. I will have to instruct my bank not to pay and if I get any more shipments I will refuse them.
I have not have any of the experiences mentioned above. I've been a member for a year and decided to go for another year. Of all the wines, I may have not cared for 2 or 3. The vast majority I have liked. You can get a refund for wines that are unsatisfactory. I have also had free shipping. I like the fact that you can rate the wines and they customize future boxes. You can see in advance what they plan to ship and you can swap bottles out. I think it is kind of fun to try out different wines.
I'm on my 3 month with the club and everything has been amazing so far! I really enjoyed my first box of wine. I've rated my wines and they've continued sending me wines that I like.
Quite confused about the poor reviews on this site. The customer service has been excellent. I had an issue with shipping for my intro order and they responded very quickly and fixed it.
Very happy with Firstleaf!
I wanted to like this club but their delivery sucks. They state that they let you choose your delivery date. UPS then changes the delivery date. The is very limited options available once the shipment is in process. I work from home Tuesdays and Wednesdays so I scheduled the delivery for Tuesday thinking that would give me an extra day if something happens. I got the confirmation the delivery as scheduled. On that Tuesday, I track the package only to find out the delivery is now for Thursday. I have UPS Mychoice so I tried to change the delivery to be held at UPS. They only offered a pick from a facility 30 miles from my home. I can pay additional money for other options or I can have all of my UPS deliveries diverted. I have some large items scheduled for delivery so this is not an option. Firstleaf did offer to give me a year of free shipping but this doesn't solve their shipment issues. Try Winc. They use FedEx which is highly flexible and, if you order 4 or more bottles, the shipping is always free.
I joined First Leaf Wine Club and for $15 + shipping. I was supposed to receive 3 bottles of wine supposedly having a suggested retail price of over $20 each The first bottle I opened (which had a screw on top, no less) was a red blend that was so cloyingly sweet that after two large sips, I dumped the remaining wine down the drain, Oh well, I thought, I'll save the wine remaining in the bottle for cooking. I made mushrooms in a red wine reduction, which ddid not taste right. Down the sink drain with the remaining wine. The other two bottles were at least drinkable to a degree, but not of a quality had in a $15 - $20 bottle of wine.
I tried to cancel the membership, but before I could do so, I received my first 6 bottle shipment for $79 + $10 shipping, bringing the cost to nearly $15 per bottle. In my opinion, Wine of the same quality can be purchased for between $5 - $8 per bottle at Trader Joe's.
I don't know where the ratings of 85 to 90 come from. The "Wine Spectator" certainly rate would not them anywhere near that. In fact I don't think that the "Wine Spectator" would even bother to rate them. Trader Joe's "2 buck Chuck" seems to be a better buy. (At least the mushroom in wine reduction using "2 buck Chuck was a heck of a lot better!}
After some difficulty in communication with First Leaf, I managed to cancel my membership. The club claims that the $20 bottle wine you buy at your wine retail store is only worth $3. I beg to differ with that misleading advertising. If you are a wine drinker, skip First Leaf and buy your wine at Trader Joe's, World Market or local liquor store. for $15 including tax, and you will get bettr wine than any of the 9 bottles I tasted from First Leaf.