Fire Mountain Gems and Beads Reviews

About Fire Mountain Gems and Beads

Fire Mountain Gems and Beads, found online at, is a company established in 1973 in order to supply independent jewelry makers with everything they need to successfully create their crafts.  

How Does It Work?

According to their website, the creators of Fire Mountain Gems and Beads says their goal is to provide their customers with the best quality products for jewelry making by making long term partnerships and relationships with many of the best designer-artists and suppliers in the industry. 

Like any other online retailer, customers are welcome to go to their store and look through their current inventory either by using their website’s search feature or by going through products by category, including Beads, Jewelry Supplies, Stringing Material, Wire Wrapping Wire, Specials, and the Jewelry Maker's Library. Within each of these categories are multiple sub-categories that will help customers narrow down what they are really looking for.

Cost/Price Plans

Since this website offers their customers such a large variety of products necessary for jewelry making and other crafting, there is no real way to quote a standard or set price range for the products you will find on this site. Obviously customers will have to be prepared that products made from more affordable materials will in turn be priced more affordably than their high quality gems, beads, and precious metals materials.

In addition, the website is clear that they do provide discounts for people who are ordering their products in high volumes.  

Refund Policy

This company has a very broad Refund Policy, stating that they are always happy to accept returns of products purchased at the store or website, as long as they are in their original container or bag, and in a completely unaltered state, but there is no time limit on when returns will be accepted.

To make your return, you will need to be able to provide a copy of the original invoice and to fill out the return form on the back of the invoice or print the form off of their website and include it with the invoice in your return. 

Unfortunately no special orders will be eligible for return, and if you were a customer who received a discount for making a bulk order and is now returning part of the order, Fire Mountain Gems and Beads reserves the right to re-calculate the prices on the items you have kept and to process your refund based on this new total. 

Customer Service Contact Info

Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 800-423-2319, by email at [email protected], or by submitting them directly to their website through the Email Us link.


Unfortunately there are generally mixed reviews both of this company, their quality of customer service, and the quality of the products that customers have purchased from this website.

Perhaps the most troubling trend in the collection of negative comments had to do with long time customers who were complaining that this store used to be one of the best places to purchase jewelry making materials, but that in the last two years or so, they felt both the quality of the products and the quality of the customer service had really fallen.

Competitors and Alternatives?

In addition the large scale arts and craft stores available in many local communities, like Michael’s, Hobby Lobby, or Dick Blick’s, there are many, many different online stores that specialize in these types of products.    

If you have experience with this company or their products, please leave your Fire Mountain Gems and Beads reviews below.

2 ‘Fire Mountain Gems and Beads’ Reviews
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August 6, 2019

Have had no problems so far. Call customer service and they were very nice.

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November 7, 2018

I orderd two boss bead bags. When I received them I was very disappointed. The bags had low quality items. It was as though that everything that had dropped on the floor was swept up & put in a bag. To me it was a pile of junk.

When I tried to return them, the lady told me that I could not return them just because I didn't like them, only when something is wrong with the product.
This left a very bad impression to me & I will never order from Fire Mountain Gems if there is not a better return policy.

We blindly order from their catalogue or on the Internet, not knowing what the products actually look like.

No returns, forget it.

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