About Fancy Hands
Fancy Hands, found online at FancyHands.com, says that they are the “fastest, most affordable virtual assistant service in the United States” that is ready to get to work for you immediately.
How Does It Work?
According to their website, the goal of Fancy Hands is to be immediately available to meet your needs, with no negotiating, no waiting, just a team of assistants who are ready to go exactly when you need them to be.
Unlike other services, you will not be paired with a specific assistant at this company, instead you will have access to anyone on their roster who is ready to process your request right away. The company categorizes all requests into three different areas.
First are their Standard Requests, which are requests that can be handled within 24 hours of the request and are best suited to requests that require research, the involvement of a third party, or coordination of multiple moving pieces. Recurring Requests are Standard Requests which you set up in advance on a recurring basis, whether daily, weekly, or monthly, customers can be confident they will automatically be taken care of.
Finally, they also process Live Requests, which are requests that will be given to an assistant within one minute via Text or web chat, and are best suited for requests that can be handled fast – phone calls, looking something up on the go, price comparisons, reservations, etc.
The company says that their assistants are ready to go to work on “anything a smart, patient, internet-savvy person with a cell phone can conquer” as long as it’s legal.
The packages provided by Fancy Hands are based entirely on the number of assistant requests that clients can make each month. Their Basic Package is priced at $29.99 per month and allows customers 5 requests, while their Professional Package is $74.99 per month and allows 15 requests a month, and their largest package is the Premier Package, priced at $199.99 and allows 50 requests per month.
This pricing model assumes that your assistant will take up to twenty minutes in order to process your request. If one of your Standard Requests will take more than 20 minutes to accomplish, the assistant will get in contact with you and verify that you are ok with that Request being charged as two. Live Requests are counted on a minute-by-minute basis, so if you make a Live Request that takes 22 minutes to complete, you will still have 18 minutes that can be applied toward a second Live Request.
The Fancy Hands website says that their clients are welcome to cancel their membership at any time, but their monthly membership fees are not available for refund at any time. If something occurs that you believe justifies a refund of your fees or of some of you monthly requests returned to you, you can contact their Customer Service team as soon as possible and all refund requests will be handled on a case-to-case basis.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
Unfortunately most reviews of this company at this time are for people who might be looking for an assistant job opportunity and not for people who are looking for an understanding of this company’s work quality.
As for their reputation among virtual assistants, it’s very mixed, which doesn’t create a lot of confidence among their prospective clients, to know that some of the workers might be unhappy with what they are doing.
But this company charges reasonable fees on a month-to-month basis, which makes it easy for businesses and individuals to try their services for themselves.
Competitors and Alternatives?
There are other companies that offer Virtual Assistant services, including Zirtual.com and TasksEveryday.com, as well as companies that offer freelance workers who are qualified to do a large variety of tasks or projects for you, and can be found at websites like Freelancer.com, ODesk.com, Outsource.com, and many others.
If you have experience with this company or their products, please leave your Fancy Hands reviews below.