eVoice.com is a telecommunications service using a virtual phone number to receive and make calls. With their platform you may route business calls to any location: there is no hardware to install, all you need is your phone and a number.
Virtual phone lines offered through eVoice come with a number of additional features helping you manage your time efficiently. It essentially incorporates a virtual office into your business without having to pay for office space. Some basic features include call logs, voicemail, faxing, caller ID and much more.
There are different packages available offering different usage allotments and further functionality. The least expensive plan is the Professional Plan at a base price of $12.99 month, it includes 2 extensions and 300 monthly minutes; this option is recommended for a single user. The Small Business Plan starts at $29.99; this one includes 5 extensions, 1000 monthly minutes and is well suited for 2-25 users. The Workforce Plan, which starts at $29.99 per user, includes both basic and premium features as well as 2000 monthly minutes; this plan works well when there are 25 or more users.
While there are three basic plans to choose from, premium fee-based add-on features are available. Some of these include international phone numbers, transcription, a live receptionist, and conferencing.
eVoice’s new customers are able to start services with a 30 day free trial; by cancelling within the 30 day timeframe you only incur charges for premium services used and extra minutes used. Plans may be changed or cancelled at any time because there are no long term contracts. Modifications can be made through your online account or by contacting their customer support agents available 24/7.
There are two main complaints expressed by eVoice clients. First, the three basic plans offered through eVoice come with limited minutes; any additional minutes are subject to overage charges of $03.9 unless you upgrade your plan to include more minutes. Second, only 2 phone numbers are allotted per account; typically clients choose a local number and a toll free number.
RingCentral, a similar company, is cloud/web based. Their plans come with unlimited minutes, but are also a bit costlier than eVoice. The base price of a standard RingCentral plan starts at $29.99 per user. A positive aspect of RingCentral is that they don’t have a two phone number limit for an account. Additionally, they are compatible with desktop phone systems and computer softphones.
Before selecting a company to handle the communication portal of your company, research your options. Anticipate what the future of your company holds and which company will be able to grow with you while extending further efficiency throughout your business endeavors.
2 ‘eVoice.com’ Reviews
I had received an unknown charge on my debit card after unsuccessfully trying to sign up for Evoice. Initially the website had told me that it was unsuccessful at creating my account, so I didn't worry about it. Now I'm getting charged and there's no way for me to stop it since I have no account to log into.
I went to customer service and the first guy ended the chat as soon as I asked him about being charged for a service I'm not receiving, he closed the chat on me.
I reopened the chat with a different representative and we had a thirty minute conversation. The representative just kept trying to sign me up for an account with them, even though I kept telling them that I just wanted to get my money back and not be charged the fees they were charging me. This representative also asked me for my debit card number, basically telling me that it was safe to give away since the site was secured with HTTPS. I was just afraid of this shady company keeping my number and using it. I ended up giving my number away, succumbing to the pressure he was putting on me.
After I gave it to him, he told me that he was the sales rep and he wasn't able to help me out with my technical issues.
This company tries to make it almost impossible for you to cancel when you no longer have a need for their service. They do not provide an option to let you cancel on their website, and they do not allow you to cancel by email either. They force you to call to cancel, and even then the experience is terrible because all they want to do is sell you on something. They have TERRIBLE customer service based in India. A piece of advice - once you cancel from them, cancel your credit card and get a new card number, because this company is well known for continuing to charge people after they cancel. Save yourself the trouble and do business with a reputable company - not eVoice or any other J2 company. You've been warned!!!