Etsy.com is the home of Etsy, one of the internet's most well known digital marketplaces, which says that their mission is "to re-imagine commerce in ways that build a more fulfilling and lasting world."
How Does It Work?
Sellers can sign up with Etsy.com as a place to host their own personal independent web store. They will provide the items for sale, the personal store policies, and provide the customer service, while Etsy will bring you the customers.
Customers who are looking for unique, one of a kind items can go to this website and search through products by category, including things like Home, Jewelry, Kids, Vintage, Weddings, and more. Or you can use their search bar to find a specific seller's store, or a specific item you have in mind.
For sellers there is a $0.20 charge for each individual item you list on the site. Listings last for four months or until a particular item sells. Once that item sells, there is an additional charge of 3.5% of the sale price, so sellers should keep this in mind when pricing items.
Customers do not have to pay any charges to use Etsy.com, but the items they have include an extremely wide variety so there is no easy way to quote a price range.
Currently Etsy.com has a mobile application that is supported by the iPhone, iPad, and Android devices.
Each individual seller will have their own personal shop policies. It is the responsibility of the buyer to make sure they understand these policies before they make a purchase from a seller.
If, however, a customer feels that the seller is being unfair or unscrupulous in their dealings, they can appeal to the Etsy.com Trust and Safety Team to intervene on their behalf. Customers will need to look at the website for further specific details.
Customer Service Contact Info
Etsy.com says that customers need to contact the seller directly to handle Customer Service issues. This is easily done through their "Conversations" link on the individual store pages. This link acts like a direct email link from you to seller.
While Etsy generally has a very positive reputation from both buyers and sellers, there are some complaints online from buyers who say they had issues with sellers and when they contact the Etsy support team, they felt like they automatically sided with the seller.
Competitors and Alternatives?
There are many other digital marketplaces online where people can find unique items, like eBay, TouchofModern.com or Fab.com.
If you have any experience with Etsy.com or their products, please leave your reviews below.
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