ePuffer.com Reviews

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About ePuffer.com

ePuffer.com is the online home of ePuffer, a company that refers to themselves as a world leader in the electronic cigarette and vaporizer manufacturing industry. 

How Does It Work?

According to their website, in 2007 the electronic cigarette industry didn’t really exist and there really wasn’t any safe alternatives for smokers who were looking to trade traditional cigarettes for a better option. ePuffer says that they played a “huge role” in developing the e-cigarette market in America, across the UK and also in Europe.

Their website says that they currently design, manufacture and distribute electronic cigarettes, electronic cigars, electronic pipes, vaporizers, e-liquid, cartridges, as well as accessories. They are proud to offer a full range of electronic smoking devices to more than one million smokers in 26 countries. 

In fact, their website says that more than 500,000 customers have tried their products and the majority are still ePuffer.com customers today, and in the process these customers have discarded traditional cigarettes and “all the harmful effects they pose.”

Is It Safe?

There has been a lot of debate and controversy when it comes to the health and safety of e-cigarettes and similar products, because these products initially promoted themselves as the safe and healthy way to quit smoking, even though no studies had ever been conducted on the healthfulness or safety of these products. 

After the FDA took over regulation of e-cigarettes and vape products and made them illegal to purchase under the age of 18, some new understandings came to light. It appears that the simplest explanation regarding the safety of these products is that while they are safer and healthier than smoking traditional cigarettes, they should not be considered “safe” or “healthy” especially when it comes to use by teenagers, which should be strongly avoided. 

ePuffer.com stands apart from many other vape retailers because they published the ingredients of their e-liquid, so that customers can see that the majority of their ingredients are known to be safe for humans. 

Cost/Price Plans

Because this company sells such a wide variety of products, there will also be a significant range of prices that customers will find on this website, but all product prices should be clearly displayed before customers choose to purchase them.

Refund Policy

Unfortunately this company does not appear to offer their customers any kind of standard or straight forward Refund Policy at this time, nor do they provide their customers with a published Terms and Conditions which might provide a better understanding. 

Their Frequently Asked Questions page does provide a little bit of insight into the way this company approaches returns, saying that most ePuffer products come with a limited warranty and customers are welcome to return any product that doesn’t satisfy them, expect for disposable e-cigs and e-cigars, due to “hygienic issues.” That being said, concerned customers will definitely want to speak to Customer Service before submitting their order to see what kinds of policies are applicable to their product. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 855-378-3337 or by submitting them directly to their website through their Contact Us link and by clicking the Open New Ticket button. 


First and foremost, it is important to re-iterate information given earlier that while electronic smoking products have been deemed to be safer than traditional cigarettes and cigars, these products should still not be considered safe or healthy, and should be avoided by people who are not trying to move away from previously established unhealthy smoking habits.

As for ePuffer and their products, they offer so many different options that customers will be best served by finding reviews for their individual products so that the information you find is the most accurate and relevant. 

In addition, customers will still need to contact their Customer Service team to find the best information on returns and refunds available for the products they are considering purchasing.   

Competitors and Alternatives?

Any customer who is familiar with vaping and electronic cigarettes knows that there are many, many different brands and companies that specialize in these products so customers who are looking for alternatives to ePuffer.com will have no shortage of other options.

If you have any experience with this company or their products, please leave your ePuffer.com reviews below.

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