Eat24, found online at Eat24Hours.com, is a service which promises to help users find and order from local delivery restaurants with the most amount of ease and convenience possible.
How Does It Work?
To get started, all you have to do is go to their website and enter the address to which you are hoping to get food delivered and they will bring up a network of delivery restaurants which will all deliver to your address.
To filter the list of restaurants you are given you can modify your search by type of food, by their distance from you, by customer ratings or reviews. From their site you can also look at all the restaurant delivery menus, read reviews of previous customers, find coupons or potential discounts.
It is complete free to use their service and to download their mobile applications, however many restaurants do have a minimum order amount required for delivery orders, as well as delivery charges. These prices will vary depending on the restaurant.
Eat24 does have free mobile applications available for the iPhone, Android, Kindle, iPad.
Eat24 does not offer a Refund Policy to their customers because they do not actually take any money from their users. If there is a problem with your service or your order, you must contact the restaurant from which you ordered directly.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by telephone at 877-850-4024, by email at [email protected], or submitting them directly to their website.
Unfortunately there seems to be many negative complaints from users regarding problems with delivery either taking extremely long periods of time - which is not necessarily in the control of this website - or being cancelled completely with what they felt was insufficient notice from Eat24.
Competitors and Alternatives?
There are other companies that offer access to delivered takeout food, not just restaurant websites themselves, but other network sites like GrubHub.com, or delivery services like Postmates.com.
If you have experience with this company or their products, please leave your Eat24 reviews below.
12 ‘Eat24’ Reviews
I won't write a long diatribe. I ordered from Gate of India in Los Angeles as I had one time before. I was given a delivery time of half an hour. Over two hours and many phone calls later the food arrived cold. There is no direct line to Eat24. I got on a chat, explained my problem and after one response, never heard from the agent again. I have no idea what kind of service they think they are offering. Seems to be no benefit to the customer whatsoever. Would never use again.
I received an email from Eat24 with a $5 off my next order coupon. I used the order now link from that email to order food and when I got to the checkout, there was no box to input coupon code. I tried using the chat with a representative and did not get a response. I sent them an email and did not get a response. I will not use this service again! I will call the restaurant directly.
If I had the option to rate it 0 I would. I will NEVER use this service anymore. I've had so many incidents and me trying to give them a chance but not anymore. First incident my food never arrived someone else received it took 2 hours to get my order. Second incident after almost one hour of waiting for my food I get a text message telling me that there are no drivers available. Really? if you don't deliver then don't post that you do. I just hope that people see this and don't be fooled. You can erase my review if you like I will make sure everyone knows about your bad service.
Recently started using eat24 in berkeley. First couple times it was ok delivered within 45 mins. Last night I ordered checked on my food midway 35 mins after my order and was told food will be delivered in 20 mins. After waiting 30 mins from that time I checked again when I was told by eat 24 that they lost my order and will take another 35 mins. On bring asked what they are doing about that they told us there will give us $3 off. Needless to say we canceled our order but the service was just unprofessional. Never again!!!!! They shut down chat on being told they messed my order!!!!