12 ‘Eat24’ Reviews
I won't write a long diatribe. I ordered from Gate of India in Los Angeles as I had one time before. I was given a delivery time of half an hour. Over two hours and many phone calls later the food arrived cold. There is no direct line to Eat24. I got on a chat, explained my problem and after one response, never heard from the agent again. I have no idea what kind of service they think they are offering. Seems to be no benefit to the customer whatsoever. Would never use again.
I received an email from Eat24 with a $5 off my next order coupon. I used the order now link from that email to order food and when I got to the checkout, there was no box to input coupon code. I tried using the chat with a representative and did not get a response. I sent them an email and did not get a response. I will not use this service again! I will call the restaurant directly.
If I had the option to rate it 0 I would. I will NEVER use this service anymore. I've had so many incidents and me trying to give them a chance but not anymore. First incident my food never arrived someone else received it took 2 hours to get my order. Second incident after almost one hour of waiting for my food I get a text message telling me that there are no drivers available. Really? if you don't deliver then don't post that you do. I just hope that people see this and don't be fooled. You can erase my review if you like I will make sure everyone knows about your bad service.
Recently started using eat24 in berkeley. First couple times it was ok delivered within 45 mins. Last night I ordered checked on my food midway 35 mins after my order and was told food will be delivered in 20 mins. After waiting 30 mins from that time I checked again when I was told by eat 24 that they lost my order and will take another 35 mins. On bring asked what they are doing about that they told us there will give us $3 off. Needless to say we canceled our order but the service was just unprofessional. Never again!!!!! They shut down chat on being told they messed my order!!!!