Dx.com is the online home of DealExtreme.com, an online shopping center that offers multiple different types of items, from electronics and gadgets to jewelry and other accessories.
Dx.com says they offer their users gadgets at attractive prices, and they ensure that each item is tested before it is every shipped to you, so that they know it’s in working order before you receive it.
If you find a lower price in another online shopping center, you can report it to Dx.com and they will review their pricing and see if they can’t match the lower price you’ve found.
Dx.com also offers a “Deal” section of their website, Dxoffers.com. If you have an existing account with Dx.com, you may register for their Deals site. This site has daily offers of items priced with an extra discount.
Each item has a required quantity of items which must be sold in a specific time limit in order for the Deal to go through. If that quantity isn’t sold in the proper time frame, the Deal will become void and you won’t receive your item.
If for some reason you would like to return an item to Dx.com, you must return the item in its original condition, unused and unopened, within 30 days of receiving it. Doing so will make you eligible for a full refund, less shipping and handling costs.
If you need to return an item longer than 30 days after receiving it due to a defect in the product, you will need to go to the Dx.com site to find their specific return procedure, in order to ensure that you get your refund.
If you have any experience with this website, please leave your Dx.com reviews below.
52 ‘Dx.com’ Reviews
I have bought a camer which I needed for my work. They put an information that dispatch will be done in 2 -3 days and that the parcel will travel 7 working days. After a month of waiting I investigated that the dispatch was done 28 days after the purchase and it is already traveling additional 25 days as it is from China and supposedly it was send by ship.
They offer me 5 euro recompensation in Vaucher, as if I would ever buy anything from them and meanwhile the price of this camera dropped by 25 euro.
I really hate this China services
I placed a order some weeks and paid with my credit card, but now when I tried to trace in my DX account I received a error... is imposible to trace!
I will go to my bank to delete the transaction!
Is a great problem with this fake site!
Avoid this company like the Plague!!! I ordered a Lenovo smart phone and a 128GB memory card. payed via visa debit card and I received the email stating payment completed successfully. The next day I received another email asking me for a photo copy of both sides of the my visa debit card and a photocopy of my passport. At this point I suspected all was not well with this company. I refused to provide photocopies of my card and passport. If you send them a Email the mail is returned undelivered. There online chat is a joke!! I was advised I failed verification and my order was cancelled, presumably because I wouldnt supply them with copies of passport and visa debit........ (who in the right frame of mind would) I advised the online chat agent that my funds were being held, her response was "you must contact your bank" There website looks professional but as a company they aren't.
I ordered a few times with DX.Com and never had problems with small amounts.
For 0.99us$ they give you an assurance against custom tax and import fees
After I placed an order of 162 euros I found out that the customs declaration (Handling fees, import tax and VAT) was only paid by DX till a maximum of 37 euros (40us$).
So be aware, careful with orders above the 60 euros within the EC.
I got in touch with customer service and they completely brushed me off so I cancelled the order.
Still waiting for my money
I used their MVP (Most valued Product), it is said that they have it in store so product is shipped within same day when ordered.
BUT they do not tell you that shipping takes a month to reach to you.
I order on 1Jan, and today is 23, but I got no delivery.
Customer care now says that order takes 15- 20 days to reach. :)
Let us hope it reaches in the end. The DHL site even does not update status since 13Jan.
Shipment Was Processed at Export Sorting Hub
Wed, January 13, 2016 at 5:15 AM
Futian, Shenzhen, 190 518057
Ordered some flashlights and batteries with expedited shipping. After 10 days I was told (when i opened a ticket) that packages didnt pass the security check because of batteries and were on their way back to DX. DX promised to reship them using regular post (no refund for change of shipping method promised) once they returned to DX.
Guess when they reshipped my items? 5 days? NO. 10 days? NO. Maybe 20 days? NOOOO!! Attention please - it took DX.com 49 days to reship after their own mistake.
But you willl never believe me when i'll tell you that DX.com reshipped via expedited post AGAIN, which doesnt allow batteries (new order #150109001082291656). 15 days have passed and DX still "waits for items to return".
Summary of DX.com services and customer support - avoid at all costs.
I'll just post my conversation with DX below:
(I paid $325 for the phone)
"In the beginning of the year a trojan popped up and started to make te phone slow and reboot out of itself. I tries many antivirus apps (Kasperski, Vipre, CM security) and they detect the trojan and its other programs but can not remove it. In desperation I rooted the phone, cleaned all memory and installed a fresh firmware image downloaded from geekbuying.com. However, after restarting the phone with the new image, installing vipre from google play and scanning the phone the virus pops up again. This virus comes with the original firmware and was dormant up until beginning of 2015. I never installed strange applications and I only use Google play to install apps. I do not trust this phone anymore because the security is breached and I do not find it acceptable to pay $325 for a phone that is useless after 6 months. How is Dealextreme going to solve this problem? Please do not blame the manifacturer because you are the seller. Screenshots of different android virus scanners are included in the rar file attached"
Response by DX.com:
"Sorry to hear that. But if the virus came with the original firmware, it should popped up at the beginning when you used the phone. So we're not responsible for this kind of problem."
My response 1:
"Not if the virus was intended to stay dormant until the end of 2014.
But I understand you are not willing to take responsibility. That’s OK.
This was our last communication and I will certainly not order anything from DX either"
Sorry the answer was given by our manager. You can contact us again if there are other problems.
Thank you for your support."
My response 2:
"What is this? The least thing you could do is investigate if other customers have the same problem. A release of a new firmware for the MP-9200 should solve the problem is not my intention to get money back, but the telephone can not be used anymore within 7 months of using it.In this fashion so called cheap phones from China are more expensive than buying a regular android phone in Europe. May I remind you of the fact that your forum is full of complaints about virusses in software and on original firmware discs. If this problem is not solved you leave me with no alternative than to give DX a negative review on every review site I can find in the USA, Europe and Australia. Yes, I feel cheated and am annoyed by your responses"
If there's serious problem with this product, our professional staff will investigate, and our supervisor will give instructions. We customer service receive no instructions now."
My final response:
So that I cannot use the phone within 7 months because of malicious software is not an issue!?If you do not solve the problem, just say that. I will take my losses and I will post this conversation thread on the review sites as promissed."