Ordered a product that showed "in stock", did not receive it for a few weeks. Checked DealExtreme, they showed it out of stock. Contacted them, no support. Waited a month to get item to shipped status. Then item is delivered while we are away. They will not redirect to another address, so item is held. We try to pick it up when we get back, but item is now lost. DealExtreme refuses to refund. Opened a complaint with credit card company, still waiting for money back 4 months later.

I was quite happy with dx.com but not anymore. I ordered this product:

https://www.dx.com/p/m6988-b-power-socket-style-high-speed-480mbps-4-port-usb-2-0-hub-black-40cm-cable-2021654.html

It didn't work and I wanted to know why so I opened it up and saw this:

http://up.nl.eu.org/dx.com/

All USB sockets are just tied together and connected to the USB plug! This is not the way you make a USB hub. You need one or more integrated controllers (ICs) according to https://en.wikipedia.org/wiki/USB_hub.

When I complained they didn't acknowledge the problem and didn't want to solve it. They kept asking for pictures and even a video instead!

I ordered an item and received an email that stated that I should receive it in 15 - 20 days and that I should contact them if I don't receive it by then. I needed this item within a month as I was moving. I did not receive the item and by 20 days I contacted the company and was told that it usually takes 5 - 8 weeks! There was no tracking information on the package and no warning that it could take this long. Now I will be gone and I won't have the item for my trip which I really need. Now I will have to see if I can find it somewhere else with little time to find a replacement and I am out my money for the product. Please never use this company.

There is no sopport thing with this website, and maybe after 10 days they just answer your tickets and play with you like a child. NEVER EVER EVER BUY FROM DX.COM

Ordered an alarm clock and it was out for shipment on the 9/5
Had several interactions with Crystal sui who did have found to be rude and very unhelpful. Contact them to say I hadn't recieved the item probably around the 20/5 and was told to wait for 3 weeks. Waited, contacted them and again and I have now been told to wait another week. Its now the 21/6.

As you can imagine I'm fuming.. had to purchase another alarm clock as it's a necessity and now they won't give me a refund! Worse customer service EVER !

Donna Green

I ordered some small DC motors with magnetic encoders and paid the 'expedited' shipping.
More than three weeks later (instead of 4-5 days) I discovered the units were lost in China somewhere.
I re-ordered the motors and alerted DX to the missing shipment.
Three weeks later (again, not the 4-5 days promised) the motors arrived.
One was broken, one has bad bearings and one seems to work OK.
If painfully slow delivery and damaged goods are AOK with you, go ahead and buy from DX.
As Jess pointed out DX won't posy negative reviews.

No clear information on taxes and post office costs!

I paid for my mobile phone 442 EUR euro (shipped to the Netherlands)!
Price DX.com website = 354.57EUR
Taxes = 74.46 EUR
Post Office costs = 13 EUR
Total price = 442 EUR

You can take a taxes insurance for ca. 20 euro, then you will get back 40 euro… but you have paid 20 euro already, so you get 20 euro back. Therefore, even with taxes insurance, you will pay for purchases at DX.com much more than you expected. In my case 67 euro extra!
There is no warning against extra costs, and this make DX.com completely unreliable webshop! Never, ever buy anything from them!

To order from dx.com means the product will always arrive within 4-5 weeks. Sometimes it takes three weeks but it is unusual. Sometimes the goods are sent the following day and arrive in 5 weeks. Sometimes the goods are shipped after 4 weeks and arrive in a week.

It is quite normal that the order is not processed in a week or two. Just take it easy. After two weeks, you can ask a question through the chat and see how it works. Then you will be told they are waiting for one or two items. I always want everything to be sent at the same time, then you get a tracking code.

I always order multiple items at the same time and it is always what you most want, which takes long time :(

Although it takes a long time, I am very pleased with dx.com. They handle all my complaints in a good way and send new product or pay back the money if something has been broken.

I recommend the company if you have time to wait for a month before you get your product.