DudeGadgets.com is the online home DudeGadgets, a “small but cutting-edge company” that is entirely dedicated to sourcing and offering the coolest gadgets for men all in one place.
How Does It Work?
According to their website, the goal of DudeGadgets.com is combine the use of innovation with modern design and craftsmanship to set the standard for next-generation toys, glass, electronics, materials, batteries, and phone accessories.
Their website says that they want their customers to be able to trust their in-house team of experts to “stay ahead of the curve” and always offer the best products people will need to stay in front of the newest trends in technology.
Because this company sells such a wide variety of products, their prices will vary widely depending on what you are buying, especially when you take into consideration any sales or promotions which might take place throughout the year.
There are a few issues with this company’s Refund Policy. Many of their website pages carry an icon which states that all products have a 60 Day Money Back Guarantee, but this is not what it is stated on their actual Return Policy page.
The Return Policy page of their website states that defective or damaged products will be replaced by the company, while all other refunds will be covered under their 90 Day No-Hassle Refund Policy, which states that any customer who is unhappy with their order should send their product back and their money will be refunded immediately.
Generally speaking when a company has these kinds of inconsistencies with how they discuss returns and refunds, the best course of action is to go to their Terms and Conditions page to see how the policy is laid out in legally binding terms. Unfortunately, the Terms and Conditions policy of this company doesn’t even mention returns or refunds, other than to send them to their Returns page.
Concerned customers will certainly want to contact their Customer Service team for clarity on the Returns Policy before they order from this store.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-958-7807 or by email at [email protected]
Unfortunately this website does appear to have many different poor reviews at this time from a variety of unhappy customers. Specifically, there were a couple of complaints that kept appearing over and over again.
First, customers complained that the products they ordered from this company never arrived and when they contacted Customer Service they were not provided with any assistance. Customer Service reps were apparently unable to explain to them why their products had not arrived yet, and were unwilling to process refunds.
The second most common complaint was that customers received broken, damaged, or defective items and Customer Service was unwilling to help them arrange a refund. Many customers pointed out that it was clear that the Customer Service representatives were simply reading prepared statements off a piece of paper or computer screen.
With these issues, prospective customers should probably try and find another company with a better reputation from which to purchase their electronics.
Competitors and Alternatives?
There are countless websites that promise to provide their customers with the newest and trendiest gadgets and electronics at affordable prices, so customers looking for alternatives to this website should be able to find many different options, but should still be willing to do the necessary due diligence researching competitor websites as well.
If you have any experience with this company or their products, please leave your DudeGadgets.com reviews below.
1 ‘DudeGadgets.com’ Review
Still waiting for delivery of 3 different items, Elastic shoe laces, photo box, and the popular Christmas toy, Monkey Fingerlings. I placed the order on October 30, and still no news on when it will arrive. Have emailed them twice and they were prompt to reply, first to let me know that it takes between 4 to 6 weeks for delivery, because items come from China or other foreign port, and the second response was a fake shipping notice with a non tracking number. They promote themselves as a startup US company based business, but in fact their products are all imported from foreign manufacturers (mainly China). I would not recommend. I am a small business owner and manufacture myself but I do not import my product and resell it.