DSTLD Jeans Reviews

Based on 10  Reviews

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About DSTLD Jeans

DSTLD Jeans, found online at DSTLDJeans.com, is a new company that says their goal is to provide people with high quality, luxury denim jeans that are created in simple, but premium design and production experience.

How Does It Work?

According to their website, the makers of DSTLD Jeans care about providing their customers with a with a "purified" and streamlined jean and jean creation process. In order to meet this goal, they take a specific responsibility for the design, production, and selling of their jeans.

They promise that they use top of the line fabrics, most of which are eco-friendly and fully sustainable. They use only natural dyes and softening techniques, and they promise that all their partner companies have been vetted to ensure that all products are fairly manufactured and completely free of all sweatshop made products.

Customers who are interested in their clothes can simply go online to see their inventory, for both men and women's items. Shoppers new to their company are encouraged to purchase in their item in multiple sizes and ship the pairs which don't fit back to their company, for free.

Cost/Price Plans

The website says that though their products could traditionally retail for more than $200 per pair, their jeans appear to be sold at one of two price points - either for $65 or for $85. All orders made in the contiguous United States are eligible for free Ground Shipping as well.  

Refund Policy

This company says that all their products are eligible to be returned or exchanged within 30 days of the purchase date, as long as they are both unwashed and unworn, and still have their original tags and packaging.      

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-246-7163 or by email at [email protected] 


Many people seem very excited about the potential of this company and what they have to offer their customers, including major fashion publications like Elle magazine, which have recommended them.  

Competitors and Alternatives?

Companies that are working to "cut out the middle man" retailer and provide high quality products directly to consumers at affordable prices are growing each day, and include other retailers like Gustin, Greats.com, and many others.

If you have any experience with this company or their products, please leave your DSTLD Jeans reviews below.

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10 ‘DSTLD Jeans’ Reviews
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1 Review

Customer service has not gotten better

October25, 2016

I made a purchase about a month ago for a pair of jeans and 2 shirts. Apparently 1 shirt was on back order and so the whole order is still "processing." I reached out to the company and after a few emails, I told them to credit me the price of the shirt and send me the other 2 items. I checked back on the website and it showed the order was still processing. After 2 weeks, I sent another email questioning the status and got no response.. I told them nicely through email to just cancel the whole order and refund me the money. It has now been close to a month and I have not heard back since our initial email in week 1. I will let you decide if this is something you want to deal with. I will call credit card company to get money back. The pictures on the website do look good. I would not buy from them let alone invest in a company valued at $20+ million. Good luck

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1 Review

Terrible customer service

January6, 2016

This company has a nice looking website.

1. They have terrible customer service. Dont expect any reply before 3-4 days. And also they just blame you for your support requests. Incidence:

- I accidentally ordered 2 items to my old address. I immediately noticed it. There is no option to cancel or modify your order on the website. So I mailed them. After 3 days, they replied that they already dispatched the order. I told them as a sender they can intercept the cargo and redirect to a new address (USPS allows it). Instead they told me to find someone in my old address and have it shipped to me. Upon several conversations, I told them to cancel the order. No response till then.

2. Their jeans shrink almost 2 sizes after first wash.

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August 29, 2016

I have also experienced terrible customer services and broken promises that there are refunding my order to it's original form of payment and never did. When I asked for their phone number to talk with customer service directly, they never provided me with the number. I have never had such a bad experience with an online company in shear customer neglect or poor quality merchandise. Be careful any potential customers out there!

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