About Dropps Eco Detergent
Dropps.com is the online home of Dropps, a company that provides their customers with premium, eco-friendly laundry products so their customers can make the switch to “a better, safer clean.”
How Does It Work?
According to their website, the goal of Dropps is to provide their customers with laundry products that are 100% clean and require no middlemen. To do this, they deliver all their products directly to your door to make sure that they are able to keep costs affordable for everyone.
Their Dropps.com products are acceptable for all washing machines, including high efficiency and standard, as well as good for all fabrics, temperatures, colors, and septic tanks. In addition, their products are shipped in a 100% recyclable cardboard box, and all their products focus on using less plastic and producing less waste.
Currently this company sells a whole product line of Detergent Pods, Scent Boosters, Fabric Softeners, Oxi Boosters, and Odor Defense Sprays, so customers should be able to buy the majority, if not all, of their laundry product needs from this brand if they choose.
At this time, it appears that Dropps does provide new customers with access to a free trial of their products. Their free trial kits contain ten wash loads and a bottle of Odor Defense Spray, and all they ask of customers is to cover the $5 shipping fee. You will then be given 14 days to try these products for yourself, and at the end of 14 days your Wash Plan Subscription will begin.
To subscribe to a Wash Plan, customers will select the products they are interested in getting sent to them on a quarterly basis, but you are always in control of your subscription and can increase or decrease frequency as you need.
Customers who choose the Wash Plan Subscription will be given a 20% discount on the cost of the products, versus what they will pay if they choose to purchase them on a one-time basis.
This website says that they provide their customers with a 30 Day, 100% Satisfaction Guarantee for all of their products. They do, however, charge a 10% restocking/processing fee on all non-defective items and refunds. Original shipping fees are non-refundable and will be deducted from your refund amount.
Customers will need to contact their Customer Service team by phone in order to process a return and receive your Return Authorization number. All documentation and packing materials must be included, and any missing packing materials may result in additional deductions from your refund.
Finally, while the 30 day return period begins on the invoice date, their website does say that the merchandise must be received at their location no more than 45 days from their invoice date to be accepted.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-355-9274 or by email at [email protected]
This company is very proud to let their customers know that they were chosen “2017 EPA Safer Choice Partner of the Year,” and that they have often been recognized as a leader in the environmentally-friendly laundry detergent business since 2008, when Dropps laundry detergent pacs first received EPA Safer Choice certification.
That being said, customers will still want to find reviews for their individual products so they can find those that will work best for their own personal laundry needs.
Competitors and Alternatives?
There are actually many different brands that work hard to give their customers a natural, environmentally friendly approach to their laundry, so customers who are hoping to find an alternative to this brand of products will have some options that may meet their needs.
If you have any experience with this company or their products, please leave your Dropps.com reviews below.