DriveTime.com Reviews

DriveTime.com
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About DriveTime.com

DriveTime.com is the online home of DriveTime, a used car dealership chain that operates throughout the United States and promises to help people with poor credit history purchase a quality used car.  

How Does It Work?

According to their website, DriveTime is the nation’s largest dealer specializing in helping people that have issues with poor credit find and then purchase a great vehicle. They claim to have already helped more than 895,000 people of all different credit types secure a vehicle for their needs. 

Customers who are unsure if their particular credit score or credit history will be accepted by this company can take just two minutes to fill out their online application to receive an understanding of whether or not this company will be able to work with them. 

Though they are headquartered in Phoenix, AZ they currently operate more than 139 dealerships across the country so there is a good chance they may have one in your area that can meet your needs.

Cost/Price Plans

Using this website is completely free of charge, but all customers must be aware that if you are unable to pay cash for the car you purchase you will be required to take out financing, and all rates, down payments, and other associated fees will be based on your credit history and other factors.  

Refund Policy

DriveTime.com does say that they offer all of their customers a 5 Day Return Guarantee, though their website does not actually spell out this Guarantee in detail so it will be up to customers to speak to a representative at one of their dealerships to discover all the details and limitations of this policy. 

They also offer a 30 Day Limited Warranty, though this isn’t detailed either, so customers will want to get information on this policy as well before they finalize their purchase of any car from this company.      

Customer Service Contact Info

Customers who are interested in contacting Customer Service with questions, concerns, or complaints can do so by phone at 888-418-1212, by email at [email protected], or by submitting them directly to their website through their Contact Us link. 

Reputation

This company actually has a very complicated reputation online, where most websites show the majority of reviews are positive, but if you take the time to read their reviews, many of the reviews that rate this company positively are actually negative reviews with many complaints and poor things to say. 

It’s not surprising that there would be complicated or negative reviews for this company online, simply because companies that specialize in providing cars and car loans to people with poor credit scores often do so at extremely high finance rates and markups, resulting in situations where cars can be sold for thousands of dollars more than they are actually worth and resulting in serious financial problems for the people who take out these loans. 

Because of this, it is very important that before you take out one of these car loans with DriveTime.com or with a similar dealership you should be absolutely certain that you can comfortably afford it.   

Competitors and Alternatives?

There are many different companies and dealerships across the country that promise to work with people who have poor credit and may have difficulty getting financing at other more traditional dealerships, so if DriveTime.com doesn’t meet your needs for any reasons there are other options that may be better.  

If you have experience with this company or their products, please leave your DriveTime.com reviews below.

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