DriversEd.com is an online company which promises to give drivers of all ages everything they need to learn the safest driving skills and the most up-to-date rules of the road.
How Does It Work?
According to their website, DriversEd.com was one of the first companies to put both drivers education and traffic school courses online, and to date has had more than six million students successfully go through their courses.
Besides being the largest online drivers education website in the country, DriversEd.com also states that they are the only driving school in the nation that is both approved by “the Road Safety Educators' Association and accredited by the Driving School Association of the Americas.”
In addition, this company also offers their potential customers drivers ed professionals that have more than 30 years teaching experience, the most state approved courses of any single website in the nation, and they are a member of the International Association for Driver Education.
Currently their website offers a wide selection of specific courses under the categories of Teen Drivers Ed, Teen Driving Lessons, Adult Drivers Ed, Traffic School Ticket Dismissal, Driver Resources, Driver Community, and more.
Signing up for any of the classes available is free, and the website promises that there aren’t any hidden fees at any time.
In addition, because it is important to them that their customers are happy with the course they have signed up for, they allow their customers to start most available courses for free for up to 20% of the course completion before they will be required to make a payment on their class.
When a course is available for enrollment, you can choose the course you are interested in taking and the state whose standards you must comply with, and the website will show you clearly the cost of the course itself.
This company carries far too many separate and distinct products to have a single Refund Policy that oversees all of them.
Instead, customers should go to their Payment Information page, select the link for Refund Information, select the type of course you are considering taking, and the state whose program you are following.
Once you have done that, you’ll receive a specific explanation of the applicable Refund Policy.
It appears for the most part that there is no clear cut Refund Policy for many of the programs; instead, refund requests appear to be handled on a case-by-case basis as long as they have not yet been fully completed.
Customers who have completed their course successfully will not be given a refund, under any circumstances.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by phone at 888-651-2886 or by using their website's Live Chat feature when it is available.
It appears as though this company has generally positive reviews, though there are some complaints offered by people who have had various issues when attempting to collect a refund.
As mentioned above, this company appears to handle almost all of its refund requests on an individual basis, and most of the unhappy internet reviews come home from customers who feel that their request for a refund was unfairly denied.
Unfortunately, that is not uncommon with companies that do not clearly publish and detail their Refund Policy. There will be circumstances in which the company is able to legally deny your refund even though you feel that it is unfair.
Competitors and Alternatives?
DriversEd.com themselves mentions that there are many other competitor websites available online.
The best way to find a program will be to look for those that are legally licensed to operate within your state of residence.
If you have any experience with DriversEd.com or their services, please leave your reviews below.
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