Placed order on 5th Aug it s now 5th Sept and never received it.
Package was lost in transit somewhere according to the tracking.
Emailed company 5 times regarding missing parcel but had no response. Had to phone them twice from Australia. First time I was told I had to wait 20 business days before they could take it up with USPS. A week later (over 20 business days) had to phone them again. Was told they had taken up the issue with USPS but I had to wait another 20 business days for them to respond.
I have already put in a dispute with PayPal and they told me I would have to cancel my dispute in order for them to resend package. Have been told they will contact me with 24 hours (after not replying to my 5 emails, I am doubtful that they will).
I am in a difficult situation because if I don't cancel my dispute with PayPal they won't resend my lost package but if I do cancel dispute and they don't resend then I won't be able to get my money back. Will we what happens in the next 24 hours.
Very disappointed with their lack of good customer service.