Dream Products, found online at DreamProducts.com, is an online retailer and nationwide catalog company which states their goal is to offer their customers “unique and exciting merchandise.”
How Does It Work?
According to their website, the staff at Dream Products has “decades of experience in finding unique items at affordable prices.”
In addition, they have more than 35 years of experience and being established in the retail and mail order industries, and successfully ship thousands of orders each and every business day.
Like any other online retailer, customers are welcome to go to their website and search for specific items they are interested in using their search feature, or customers can go through their inventory by category, including Accessories, Apparel & Lingerie, Lawn & Garden, Footwear, Housewares, Health & Beauty, Auto & Hardware, Miscellaneous, Last Chance items, and much more.
Cost & Price Plans
With such a wide range of products to choose from, there is really no way to quote a single price range or a static price range. It will change depending on the types of products you are looking for, as well as whether or not a sale or promotion is taking place at the time you are shopping.
It is important to note, though, that this company offers their customers “gifts” whenever they place an order from their website or catalog.
Orders that total less than $40 will get a “surprise,” while orders that total more than $40 but less than $60 will get a gift that is at least $20 in value, and orders that total more than $60 will get a free gift that is at least $40 in value.
Because this company does sell such a wide variety of items, some products will have special or limited Refund or Return Policies. However, they do also offer a general Refund Policy that customers can follow.
Most purchases are eligible to be returned within the first 30 days of purchase for a full merchandise price refund, and any items that you receive and believe to damaged or missing parts or items must be reported within 30 business days so they or it can be replaced.
All returned products must be returned in their original packaging, along with all original manuals, documentation, and all accessories.
To successfully return your item, you will need to follow the return or exchange instructions which are printed on the reverse side of the blue packing slip included with every order, and unfortunately, all shipping fees and return costs are the responsibility of the customer.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-410-2153 or by submitting them directly to their website through their Contact Us link.
Unfortunately this company does suffer from some common and troublesome complaints from their customers.
Perhaps the most common complaint was regarding the lack of quality of many of the products that customers received, or the frustration they felt when a product was damaged and had to be returned at their own expense.
But many of the other customer complaints had to do with the fact that people felt that once they placed an order, they suddenly began receiving phone calls and emails from a variety of sales and marketing services.
The truth is that Dream Products does indeed “share” your information with companies, retailers, and marketers working with products they believe you will be interested in.
Competitors and Alternatives?
Dream Products strives to be a one-stop-shop online retailer which sells products of all different kinds, from electronics to clothing to home goods.
If you aren’t finding what you need at this website or are hoping to look someplace else, it will be important to consider what kind of products and goods you are looking for and then searching for another retailer that specializes in that area.
If you have any experience with Dream Products, please leave your reviews below.
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DreamProducts.com Customer Reviews
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Stealing people's money
The "Perfect Bra" is a piece of trash!
Perfect example of merchandize "Made in China".
Poor workmanship, poor quality, terrible really unsightly appearence. And worst of all - no 'support' what-so-ever on 'full figured woman'. Don't waste your money!. Bra is not feminine as advertised and not comfortable.
Dream Products is a joke
Everything about this company is a joke. Every single item that I ordered was junk, and their customer service is even worse. Specifically, these are the items I ordered and the problems with them:
(1) Zippered Compression Stockings (Item# 84563) - The only reason I ordered these stockings is because the description specifically said they had 20-30 mmHg compression, but they are not even close. In fact, they seem to have no compression at all.
(2) Arch Support Compression Sox (Item# 86296) - Again, the only reason I ordered these stockings is because the description specifically said they had 20-30 mmHg compression, but they are not even close. In fact, they seem to have no compression at all.
(3) Wash & Wear Handbag (Item# 85676) - The description says "Just throw your first ever wash & wear handbag in the washer and viola, your bag looks brand new again! Made of durable crinkle polyurethane, giving it that designer suede look every girl loves!" I don't know what it is really made of, but it appears to be some kind of thin fabric that has been coated with a thin layer of something else. Straight out of the package, there were small white spots where the black coating had already peeled off. If I were to "throw it in the washer", I have no doubt that my "viola" would be that the black handbag was now white and that the black coating had ruined my washing machine, and that's not a chance I'm willing to take.
(4) Air Comfort Wrist Pads (Item# 84568) - I was elated when I saw this product because I had been looking for a wrist support that wasn't as thick as others on the market, and I thought that being able to adjust the amount of air was exactly what I needed. That may have been true if they weren't junk. I took the first one out of the pack and inflated it, then followed the instructions to deflate it to the level that I needed. Instead of being able to adjust it, it deflated completely and wouldn't inflate again at all. So I took the second one out of the box and the exact same thing happened. They are totally worthless.
I tried to call the company several times to ask a specific question about returning the items, but I was never able to speak to a live person. I then used their online contact form to ask the question and, several days later, I received a generic response from someone named "Shain" that was based solely on the multiple-choice subject, indicating that my question had not even been read. I replied to that email (which was from their customer service email address) and got no response whatsoever. After several more days of waiting, I contacted them again directly to their customer service email address and still got no answer whatsoever.
Under the "Customer Service & Policies" link on their website, there are at least two points that are of particular interest. One is that it first says that returns are accepted "within 30 days of receipt" and then it says "within 30 business days of receipt". Do they not know the difference between "30 days" and "30 business days"? Another point is that nowhere in these official policies (or anywhere else on their website that I could find) does it say anything about a restocking fee if items are returned. The back of the packing slip, however, states that they charge a 20% restocking fee. How is it fair that customers are not told about the restocking fee until AFTER they have received an order?
Even with the discrepancy between days and business days, by refusing to answer my question about the return, they managed to delay the return so long that, if I were to return it now, it would past the deadline and would not receive any refund, so not only would I have lost the amount that I paid for the items as well as the return shipping cost, they would have the items back to sell again to the next poor sap that comes along and falls for their claims, and I think that is exactly what they count on.
One final thought....even if you don't pay one bit of attention to anything I've said here, please pay attention to one fact. There is no way to review any product directly on their website. Stop for a minute and think about their reason for that....because everything is junk and they would be out of business in a heartbeat if potential customers were able to see that up front. I sincerely wish I had paid attention to that before I placed this order.