Dolly.com Reviews

Worst moving experience of my life! I DO NOT RECOMMEND this company! I am a single mother with a young child. The movers were 1) Late! and 2) LEFT A KING-SIZED HEADBOARD LOOSELY DANGLING FROM MY STAIRWELL!!! The claims group first said they would only reimburse approximately $400 for the bed and $500 for environmental damages. They wanted estimates which I obtained. The estimates to repair the damage to my floors, walls, ceiling and head board totaled over $9,000. Dolly then came back and said they would only reimburse $500 total for the damages despite additional insurance coverage I paid for. I paid $375 to move ONE bed and they caused thousands of dollars of damage to my property.

The movers refused to take the headboard over an outside railing to get it to a 2nd floor bedroom. Instead they insisted upon taking it up a rounded interior hallway that is too narrow. After they got the headboard STUCK they said they were too tired to try to move it anymore and had to leave it because they were late for another job!

I had to PAY FULL PRICE FOR A SECOND MOVE IN ORDER TO GET THE HEADBOARD OUT OF MY STAIRWELL! The second movers came in the evening and didn’t want to assemble the bed even though it was clearly stated in the purchase order.

They said they were too tired and would have to come back the following day to assemble the bed. The next day, they couldn’t assemble the bed using basic nuts, washers, and bolts. They tried to steal the washers to cover up their errors. As I was questioning where the washers went and looking diligently on the floor, one of the movers dropped a washer from his pocket, as though I didn’t notice, and claimed it had been there the whole time. Then, the second movers WOULD NOT LEAVE MY HOME WITHOUT PAYMENT FOR TIP!! I paid an additional $60 to get them to leave without further damaging my property or harming me.

Do not use this service. When the mover called me after seeing photos of all of my things to be moved, he said it would only take a few trips. When I saw his old beat up van that looked like a homeless person lived in the back of it, I realized it would take 10 trips.

That’s 10 hours round-trip for my move to a storage 30 minutes away. For $400 I could have hired another service. I canceled and they kept $200 even though I didn’t use their service. My stuff was not going into that van no matter what. If they didn’t care to be professional and have a clean place for my stuff, how could I trust them with my things?

Also, the Dolly customer service is the worst. They will say that they are going to investigate your problem but won’t get back with you. You will have to call back over and over.

That is very bad customer service in my opinion. Then in the end they will not take care of you. This is a fair warning, do not use this service. I wish I would have research this company online before I booked them.

I needed help moving a single, large, heavy item. From their website and the initial forms I filled out, Dolly, seemed like a great fit for this need. I submitted a request to have two helpers assist me with this move. I listed my single item in the move details and was matched with a helper who was willing and able to assist with this. Everything seemed to be going great thus far.

Dolly, only permits you to request up to two helpers per job. I felt that three or four people would be needed to safely complete this move. As a result, I submitted another identical request to have additional movers help with the job. I was matched with another helper who informed me that even though I was paying nearly $80, they were receiving less than $15 for their services. As a result, they declined to assist me with this job and told me I would need to cancel it and try again. I did so, but got matched with the same individual who again told me that they were not willing to assist with this job.

I then contacted Dolly's support team to explain my situation and ask if there was anything they could do to assist me in finding someone to help out with this job. Shortly thereafter I received a very generic response only notifying me that job had been cancelled. When I checked my account, I found that not only the problematic job/reservation had been cancelled but additionally my initial reservation with the helper who was willing to assist me had also been cancelled. This was a very disappointing surprise.

I assumed this was the result of some sort of mistake by Dolly's customer support team, so I followed up via email to explain what had happened and ask for the initial reservation to be un-cancelled/reinstated. The response that I received again felt like a generic, canned response and indicated that my "moving needs are beyond the scope of what our Dolly Helpers are able to complete". If moving a single item off a truck and into my house is "beyond the scope of what Dolly Helpers are able to complete", then what type of jobs are Dolly's helpers able to complete?!?

I am now less than 48 hours from having this item arrive and I am scrambling to find a team to help unload it from the truck it will arrive on. I am extremely disappointed in my experience trying to use Dolly's service and strongly recommend for others to avoid their service to spare themselves from this same type of frustration.

Very poor customer service. They send you a picture of who's supposed to be delivering, but two other people showed up. They delivered a washer/dryer stack unit to my house and dropped it out of the back of a pickup truck, breaking front glass and damaging case.

Not so much as "I'm sorry" just left appliance in driveway, in the rain and left. Entire customer service platform is 100% automated. No live people to talk too. Very poor service, DO NOT USE.

BEWARE – use Dolly.com at your own risk.

Dolly.com does NOT take responsibility for any claims against them and has been slow to almost absent in their communication.

On October 16, 2021, well over 1 YEAR AGO, I informed Dolly.com that my car was damaged in a hit-and-run by THEIR DOLLY.COM DRIVER. I was able to access outdoor cameras from the business I work for showing the hit-and-run and was able to identify Dolly.com as the company delivering to our place of business. The video clearly shows their driver backing into my car and getting out to assess the damage he had done. The video shows Dolly.com making its delivery and quickly taking off. No note, no call, no nothing from their driver to take responsibility for this event.

I filed a hit-and-run police report and then forwarded the video evidence to the police, Dolly.com representatives, and my insurance company. Dolly.com acknowledged it was their driver but claimed that their driver has “his own” vehicle insurance and I needed to work with their driver's insurance company. I was willing to do this however Dolly.com REFUSED to give me that information because I filed a police report.

I filed a $1,000 damage claim through my insurance company which had me paying out my $500 deductible. I am still waiting for the Subrogation Department to reimburse me but during my last call, I was informed that Dolly.com representatives were not responding to their communication.

Like I said, use Dolly.com at your own risk.

Do not use this company! I was so excited to find a solution to picking up and delivering a fridge & dishwasher find on Facebook Marketplace. Everything looked legit, ever received an automatic “sit back & relax, your Dolly is booked”, text message.

I chose a 1/2 hour window timeframe and went to the location where it was scheduled to be picked up at. I waited for 45 mins. and no one ever showed up! Trying to get in touch with someone was a joke. Contacted “support” like the app and text message said only to get nowhere. Sent email.. no response. Left message, after pressing every number possible to just get the run around.

Never received a call back. I would never recommend this service to anyone! Great concept though. Perhaps you need better leadership to make this successful.

We placed a pickup and delivery order today and were given a confirmation page after booking and a pickup window between 5 and 8 pm mst and told we would be contacted 30 minutes before pickup. By 7 we had not had any contact so called the help desk number to make sure everything was good. We were forced to leave a message for callback. It is now 8 and we have not heard anything including from the help desk. On top of all this, they already charged us the full amount for no service.

Do not use it is a scam. Cancellation on day with no movers and still charged my credit card $500. Horrible company

BEWARE – use Dolly.com at your own risk.

Dolly.com does NOT take responsibility for any claims against them and has been slow to almost absent in their communication.

On October 16, 2021, almost 1 YEAR AGO, I informed Dolly.com that my car was damaged in a hit-and-run by THEIR DOLLY.COM DRIVER. I was able to access outdoor cameras from the business I work for showing the hit-and-run and was able to identify Dolly.com as the company delivering to our place of business. The video clearly shows their driver backing into my car and getting out to assess the damage he had done. The video shows Dolly.com making its delivery and quickly taking off. No note, no call, no nothing from their driver to take responsibility for this event.

I filed a hit-and-run police report and then forwarded the video evidence to the police, Dolly.com representatives, and my insurance company. Dolly.com acknowledged it was their driver but claimed that their driver has “his own” vehicle insurance and I needed to work with their driver's insurance company. I was willing to do this however Dolly.com REFUSED to give me that information because I filed a police report.

I filed a $1,000 damage claim through my insurance company which had me paying out my $500 deductible. I am still waiting for the Subrogation Department to reimburse me but during my last call, I was informed that Dolly.com representatives were not responding to their communication.

Like I said, use Dolly.com at your own risk.

Horrible, unreliable, unprofessional, irresponsible. I lost a whole day of work waiting for these people to deliver my windows.

Fantastic! We used Dolly to clear out my parent’s basement of lots of stuff - furniture, paint, wood, debris etc. Bernard and his associate were very personable and hard-working. We never could’ve done it ourselves! I highly recommend this company.

This company was so horrible and because of it I lost $500.00 regarding my Queen bed that I had purchased on Facebook on market place, I wish that I knew of this stupid company before today I am so upset regarding the bed that I purchased and now I have nothing because of this scam of a company and I tried calling all of there numbers and emailing them and I never gotten any response back from them.

Worst company I have ever had the displeasure to try to hire. No communication, and no way to contact anyone. If you use Facebook Marketplace Community avoid using this service.

Three separate crews today could not pick up one item, even though we started this disaster at 10 am.

First crew had COVID symptoms and could not complete the drive to the location they were so ill. Seller finally gave up at 5 pm and left out of frustration. Still no contact from the company and it is hours later.

They make it seem easy, but it has been an entire wasted day, for both me and for the seller! Run far and run fast away from Dolly

***** DO NOT USE DOLLY! It is like an uber for moving and company takes ZERO RESPONSIBILITY FOR THEFT*********

TERRIBLE service and fake insurance. Dolly helpers were initially cancelled, then late, then took my things overnight to a random persons house overnight and then ultimately stole our $400 power washer.

The random persons house they took my things to called us threatening us to keep our things and saying to "call me if you ever want to see your stuff again". Dolly took ZERO responsibility. NEVER USE DOLLY. Terrible business practices and poor business practices.

I only give them a 1 because they do not have a negative number on here!

Dolly is a scam. They were going to send someone who could not move our appliances safely to our destination. We cancelled the mover and was still charged a fee for it.