Dolly.com is the online home of Dolly App, a mobile application available in select cities which gives users the ability to get “Dolly Helpers” to help them with micro-moves at an affordable rate.
How Does It Work?
Currently available in Chicago and Seattle, the Dolly App offers their customers the use of “Dolly Helpers,” background checked people who own pickup trucks, vans, and large SUVs who live in your local area and are willing to help you with “micro-moves.”
Micro-moves are defined as small, manageable moving tasks including moving furniture from one location to another or moving it within your own home, moving small apartments, donating items to charity, picking up Craigslist purchases, taking stuff to and from a storage unit, picking up large purchases from the store, and more.
Once your item is picked up from its starting location, GPS tracking allows you to keep an eye on the progress of your move, and you and your Dolly Helper will be able to message through the Dolly App about all details and logistics.
Dolly Helpers will help carry and transport any items that can easily fit into their vehicle, however they are not required to pack boxes or dissemble or assemble furniture. They will bring straps and blankets, but if there is an item that you want specially protected, you will need to pack it to your personal standards before your Dolly Helper arrives.
Currently this website does provide a downloadable mobile application for both iOS and Android devices. At this time, there is no information available on whether or not they will expand their mobile offerings in the future.
The Dolly App will provide you with a price quote that is based on the number of items you are moving, specific details about your item (like size), the distance the item or items are being moved, and whether or not you have chosen Curbside delivery for a discount.
A Curbside delivery is when your Helper picks up the item at the curb and drops it off at the curb of the next location, without any additional moving. Choosing that option will lower the cost of your micro-move, but the minimum cost of your move must be $30 in order for a Dolly Helper to accept your move.
When you make your Dolly reservation, a hold will be placed on your credit card for 20% of your total cost. Once your move is complete, you card will be charged for 100% of the price plus any tip you choose to give your Dolly Helper.
While there is no information available about requesting refunds, there is information available about what will occur if you cancel your reservation or if something occurs that interrupts your micro-move and makes delivery impossible.
If you cancel your move within 24 hours of the scheduled time, there will be a 20% cancellation fee unless you immediately reschedule your move and your rescheduled move is successfully completed.
If you attempt to successfully complete your move but something happens outside of your control to stop it – like an item being unable to fit through your doorway and needing to be returned to the retailer – the cost of your move will be refunded to you minus a fee for the Helper’s time.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so at https://dolly.com/support .
While this app is limited to the metropolitan areas where it is available, which somewhat limits the reviews, the reviews that exist so far are very positive and people appear very enthusiastic with the concept and very satisfied with what they received when they used this service.
Competitors and Alternatives?
There are not many apps similar to this one at this time, though as one reviewer pointed out, you can always use Craigslist to find people willing to help you move items, though they will not be insured or background checked the way they are at Dolly App.
If you have any experience with Dolly.com or their services, please leave your reviews below.
Dolly.com Customer Reviews
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