A very bad experience. More than 50% of designs I received did not follow the brief so they were completely useless. The designer I have chosen did not understand English which caused a huge lot of misunderstandings. He would do the changes I did not ask for and would not understand what I was asking for.
To make sure he understands what I wanted I had to make screen shots of the design, draw the changes I wanted myself using Paint, make another screen shot, send it to him, explain it over and over again. By the time we finally started to have a some sort of dialogue the time allowed for submissions (4 days) ended and I had to pick a winner. I chose him as the winner and he has promised to do the changes I wanted.
But the misunderstandings continued and there was no end to it. But the worst was yet to come because one day, while searching for yet another sample colour palette to show him (he got the background colour wrong), I found out that exact background he sold me on freepic.com and realized that he had been using free stock images!
At this point I had to write to the support team to ask for a refund. They have assured me that they would pass on his design to their in-house team who would fix everything and re-do the elements that were taken from stock image websites. After spending 2 days in a nervous anticipation I received a design in a wrong colour yet again. I complained about it and asked it to be re-done but the only response I got was to give them more time.
I could not wait any longer so asked them for a refund again but they just said that the time period for claiming the refund has expired so they have already "awarded" the designer with my money! So instead of giving me a refund when I asked for it (and when I still had time to claim it) they were simply buying themselves time with their long replies to my emails and false promises to re-do the design.
I am extremely angry and disappointed, considering how much effort was wasted on communication with the designer, how much I trusted they would get everything fixed and how they bought time for themselves and eventually tricked me into paying $179 for something I would never use. More than anything, I feel wronged, made a complete fool of, and totally RIPPED OFF!