Design Toscano Reviews
About Design Toscano
Design Toscano, found at www.DesignToscano.com, calls itself “the country’s premier source for statues and other historical and antique replicas,” which are both available through catalog and online.
Design Toscano was created in 1990 by the Stopka family, after a trip abroad. They decided to bring home the beauty of the indoor and outdoor statues so prevalent in Europe, beginning with the infamous gargoyle statues and other stone representations commonly found in medieval stone art.
Later, the Stopka family continued to travel, and this led to their decision to add to their offerings. Now, in addition to their original statuary product line, they also are the place for ordering antique art and furniture replicas as well.
They carry a wide variety of garden fountains, statuary for both in and outdoors, authentic canvas replicas of oil painting masterpieces, antique furniture replicas, wall décor, themed items, accents and gifts, and a selection of sale and clearance items.
According to the Design Toscano website, over 90% of the items listed in their catalog are exclusive to their specific brand. In addition, if you purchase an antique replica or masterpiece replica, you can be confident that you are getting the highest attention to detail, as they send team members directly to the source to ensure authentic reproduction.
Finally, should you ever feel dissatisfied with a purchase made from Design Toscano, simply return the item or items within 60 days of purchase. The company will either promptly replace the item, or your money will be refunded.
4 ‘Design Toscano’ Reviews
I received an alligator statue from this company last Christmas. I live in Florida and placed it outside in a screened in porch. It sat there for 6 months, and we realized a crack had appeared in its side. Nothing fell on it, no one played with it, it just had sat there. It's as if the material expanded and made the statue split. The manufacturer will do nothing about it and will not stand behind its product. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. I will NEVER by another product from this company!
I orderd a Velociraptor Dinosaus Statue on 8/20/2018 and was told the item is backordered until October. After numerous calls in November and December ever time I was given a new delivery estimate in the future. Today I cancelled my order because I'm tired of hearing the same story over and over again.
I just received the piece that I ordered today which is an accent chair. Far away from its picture. It has been painted by solid dark brown color. No shade of wood. You feel like it is plastic.
There is no shine or dark and light shade of the wood that you can see in the picture. Carving is terrible. very primitive. The whole thing is made very cheaply. I feel cheated. Stay away from them.
We ordered the Cristo statue and when it arrived we realized how cheaply made this product is. I called theor customer service department and inquired as to how we could return or exchange for something we may like and appreciate a bit more as we are totally unsatisfied with this product. Diane, the customer service manager informed me that not only do I have to pay the initial shipping in receiving a product of low quality, but in order to return it for a refund, I have to pay to ship it back. I will have to waste $25 just to get the $49 back that I spent on this. I asked Diane if they are comfortable with losing a new customer (I have to mention that we have been looking at this website for months, looking forward to choosing a piece as we re-decorate our home) instead of working to satisfy a first-time customer. She told me that is their policy and they are fine with that.
I am not only disgusted but will be reporting Toscano to the BBB. I find it truly amazing that their website does not have a section for reviews. We are disappointed and actually saddened that a website would treat their new customers like we have been treated. We have learned our lesson indeed through this experience-read the website and product reviews thoroughly AND make sure you are aware that you will have to pay shipping TWICE just to returen something that you are not satisfied with. Toscano does not stand behind their products.